Operations & Systems Administrator optimizing internal operations at Rackspace. Streamlining workflows using Monday.com and AI-driven solutions in a remote setting.
Responsibilities
Own and manage operational tools and systems (e.g., CRM, project management, documentation platforms), ensuring they are optimized and effectively integrated
Design, maintain, and optimize workflows in Monday.com to support day-to-day operations
Identify inefficiencies and recommend tooling, automation, or AI-driven solutions to improve operational efficiency
Support and manage system integrations using APIs, automation platforms , or native features
Document, improve, and maintain standard operating procedures (SOPs)
Partner with leadership and cross-functional teams to understand operational needs and translate them into scalable processes
Train team members on systems, workflows, and best practices
Provide ongoing system support and drive continuous improvement of operational processes
Requirements
5+ years of experience in operations, systems administration, or process improvement
Bachelor’s degree in computer science or a related field of study is preferred; Must be a high school graduate
Prefer candidates who are AWS Practitioner certified
Strong hands-on experience with Monday.com (boards, automations, dashboards)
Experience working with operational tools and SaaS platforms
Comfortable using AI tools (e.g., ChatGPT, AI agents, automation tools) in a business context
Prefer experience with automation platforms (Zapier, Make, n8n, etc.)
Familiarity with AWS (basic cloud concepts, storage, permissions, or services)
Prefer experience working with APIs or basic scripting
Background in startups, fast-growing companies, or scaling operations is preferred
Experience building internal tooling or dashboards is preferred
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