Staff Software Engineer in hybrid role at Hinge Health, architecting mobile and backend systems for healthcare technology. Mentoring engineers and improving technical excellence within the CV User Experience team.
About the role
- Support Engineer providing IT assistance for customers and internal teams at PowerFlex. Resolving complex issues and improving processes while engaging with multiple customers and teams.
Responsibilities
- Solve complex customer issues independently and be a go-to resource for other team members
- Perform hands-on problem solving with drivers and site hosts to re-enforce the PowerFlex brand of robust and scalable EV charging
- Establish new and review existing processes within the support team to improve efficiencies and provide standardization of quality assurance of our services.
- Analyze field issues to provide insights on product quality and process improvement
- Analyze customer issues, value of the internal solutions and processes to provide metrics on product quality.
- Occasionally Provide support by answering driver phone calls, emails, and customer inquiries
Requirements
- Bachelor’s degree in computer science, electrical engineering, related degree, or relevant experience
- Excellent written and verbal communication.
- Should be comfortable in a fast-paced, constantly evolving environment and should be comfortable learning new platforms as they arise.
- Highly organized and effective at engaging with multiple customers and teams
- Has great organizational and effective time management skills.
- Has experience as a Support Engineer, QA Engineer, or Software Engineer is highly preferable.
- It will be preferred if the candidate has familiar working knowledge of Linux/Ubuntu and scripting with sh/bash, Python, or Automation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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