Hybrid Support Software Engineer

Posted 3 weeks ago

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About the role

  • Support Engineer providing IT assistance for customers and internal teams at PowerFlex. Resolving complex issues and improving processes while engaging with multiple customers and teams.

Responsibilities

  • Solve complex customer issues independently and be a go-to resource for other team members
  • Perform hands-on problem solving with drivers and site hosts to re-enforce the PowerFlex brand of robust and scalable EV charging
  • Establish new and review existing processes within the support team to improve efficiencies and provide standardization of quality assurance of our services.
  • Analyze field issues to provide insights on product quality and process improvement
  • Analyze customer issues, value of the internal solutions and processes to provide metrics on product quality.
  • Occasionally Provide support by answering driver phone calls, emails, and customer inquiries

Requirements

  • Bachelor’s degree in computer science, electrical engineering, related degree, or relevant experience
  • Excellent written and verbal communication.
  • Should be comfortable in a fast-paced, constantly evolving environment and should be comfortable learning new platforms as they arise.
  • Highly organized and effective at engaging with multiple customers and teams
  • Has great organizational and effective time management skills.
  • Has experience as a Support Engineer, QA Engineer, or Software Engineer is highly preferable.
  • It will be preferred if the candidate has familiar working knowledge of Linux/Ubuntu and scripting with sh/bash, Python, or Automation.

Job title

Support Software Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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