Customer Operations Executive handling customer onboarding services for EMEA business units at GBG. Coordinate with internal stakeholders to ensure accuracy and timely delivery of orders and services.
About the role
- Join Qonto as a Growth Operations Manager, ensuring smooth customer data infrastructure and building team resilience for scaling operations efficiently.
Responsibilities
- Ensure our customer data infrastructure runs smoothly
- Building team resilience and continuously improving our technical stack
- Build and manage data flows within our Customer Data Platform (Segment) using SQL
- Conduct data analyses and build custom dashboards in Salesforce for Growth teams
- Investigate datasets, conduct root-cause analyses, and deliver actionable insights to non-technical stakeholders
- Build custom data models enabling the team to generate insights faster and more clearly
- Autonomously troubleshoot system errors, verify software configurations, and resolve technical bugs
- Proactively identify technical debt, propose infrastructure optimizations, and leverage modern tools (including AI) to enhance overall team productivity
Requirements
- At least 2 years of experience in a similar role (Growth Operations, Sales Ops, Revenue Ops, or CRM Operations)
- Strong experience writing complex SQL queries
- Understanding of data flows between platforms
- Proven track record of investigating datasets, prioritizing requests based on business impact, and delivering clear insights to business teams.
- Demonstrate technical autonomy and problem-solving resilience, successfully debugging software integrations.
- Mindset geared toward scalable architecture rather than quick fixes.
- Comfortable leveraging AI tools to optimize your operational and technical output.
Benefits
- Unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Infrastructure and Operations Manager overseeing technology support for retail and office operations at L'OCCITANE. Leading projects and ensuring effective team management in São Paulo.
Vendor Operations Associate for ServiceLink handling Valuation orders and managing vendor relationships. Requires strong communication skills and attention to detail, with a positive relationship management focus.
Research Services Manager overseeing content procurement at global law firm Latham & Watkins. Ensuring compliance and managing vendor relationships while supervising team for performance and development.
Research Services Lead supporting the development of discovery platform and collaboration workspaces at Latham & Watkins, a top global law firm.
Air Logistics Senior Manager managing warehouse and ramp operations for Express packages. Responsible for team leadership and ensuring operational efficiency in a fast - paced logistics environment.
Executive Operations Partner in KAYAK, a leading travel search engine. Supporting senior leaders through organized operations and effective communication.
Operations Manager overseeing multi - site warehouse logistics in Holland, MI for Big Dutchman. Leading a team to optimize performance and improve operations in high - tech farming solutions.
Supervisor de Operações I gerenciando equipe na área da saúde em São Paulo, focando em atendimento e gestão de metas no setor. Buscando soluções inovadoras para o setor da saúde.
Operations Analyst role at Sellpy focusing on data analysis to enhance warehouse operations efficiency across Europe. Collaborating with COO and operations management for actionable insights and operational plans.