IT System Administrator managing IT setup and support at YouTrip, a leading fintech firm. Overseeing system infrastructure, troubleshooting issues, and training users for efficient IT operations.
About the role
- Internal IT System Administrator joining a tech group to solve problems for clients like Google and PayPal. Responsible for service desk management and technical escalation in hybrid work setup.
Responsibilities
- Own the service desk queue, triage, and ticket quality while setting and maintaining support standards and SLAs.
- Act as the primary technical escalation point for tickets exceeding first-line capability, ensuring consistent, high-quality end-user support across the team.
- Administer and maintain core platforms, including Google Workspace, GCP, JumpCloud, Slack, and similar SaaS tooling.
- Lead system improvements, upgrades, and infrastructure projects to ensure a robust environment.
- Identify and drive automation and process efficiencies to streamline internal workflows.
- Own documentation, runbooks, and system health monitoring while leading incident response and root cause analysis.
- Embody the Qodea leadership ethos through supportive management of the support desk and by actively championing a culture of innovation and accountability.
- Establish and maintain the systems that protect the organization from threats and downtime, aligned with global standards.
Requirements
- Demonstrated hands-on systems administration experience within cloud and SaaS-based environments.
- Strong understanding of key compliance and security frameworks relevant to IT administration, including GDPR, ISO 27001, and Cyber Essentials Plus.
- Fluent English, both written and verbal, with the ability to provide clear technical guidance.
- Excellent analytical skills with a proven track record of resolving complex technical issues.
- Experience operating as a senior individual contributor with the ability to mentor and oversee the work of junior team members.
- Essential Google certification (or the ability to obtain it promptly).
Benefits
- Competitive base salary.
- Discretionary company bonus scheme.
- Employee referral scheme.
- Meal Vouchers.
- Health Care Package.
- Life and Health Insurance.
- Bookster.
- 28 days of annual leave.
- Floating bank holidays.
- An extra paid day off on your birthday.
- Ten paid learning days per year.
- Flexible working hours.
- Sabbatical leave (after 5 years).
- Work from anywhere (up to 3 weeks per year).
- Industry-recognised training and certifications.
- Bonusly: employee recognition and rewards platform.
- Clear opportunities for career development.
- Length of Service Awards.
- Regular company events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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