Technical Lead driving Patient Engagement and Support Programs in Healthcare sector. Collaborating with business, technology, and data teams for scalable, patient-centric solutions.
Responsibilities
Partner with business and clinical stakeholders to design, implement, and optimize patient support solutions across multiple workstreams
Translate business requirements into functional and technical specifications
Support solution design, integration strategy, and data flow across CRM, cloud, and analytics platforms
Collaborate with engineering, AI/ML, and data teams to enable intelligent, data-driven patient experiences
Ensure alignment with compliance, privacy, and regulatory standards in Life Sciences
Support adherence solutions leveraging smart/IoT device integrations
Partner with AI/ML teams to identify adherence friction points
Enable data pipelines and analytics for adherence insights
Requirements
8–12+ years of experience in Life Sciences, Healthcare IT, or Patient Engagement platforms
Strong understanding of patient support programs, digital health solutions, and CRM ecosystems
Hands-on experience working with AWS-based architectures and data platforms
Ability to work across business, engineering, and data teams
Strong communication, documentation, and stakeholder management skills
Experience with AI/ML solutions in healthcare
Exposure to Snowflake, IoT-based health devices, or real-world evidence platforms
Prior experience working with pharma patient services or hub programs
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