Service Manager - Construction leading a team managing Construction and Engineering Claims for QBE. Focusing on claims service optimization and stakeholder engagement with internal teams.
Responsibilities
Support the Head of Business Unit, manage a team of Claims Officers and Technical Services Officers in Melbourne and interstate
Support the implementation of the Claims strategy to enable delivery of overall business targets
Coach for performance and Identify training needs and assist in facilitating appropriate training for the team
Referral point for escalations and stakeholders, and promote delivery of superior customer service
Ensure sound understanding of company policies and the process for reporting breaches, incidents and customer complaints
Ensure compliance with relevant legal, regulatory, industry and ethical standards
Engage with internal stakeholders (Product, Underwriting, Sales) to support market facing activities, submissions for new business, manage the overall financial and operational performance of QBE's portfolio of Construction and Engineering claims and develop customer value proposition
Requirements
Proven experience in a people leader or similar role within the insurance industry
Strong relationship management skills building internal stakeholder partnerships and delivering to external market expectations
Fundamental knowledge of the legal process and protocols
Solid understanding of people leadership concepts, effective coaching and mentoring
Demonstrated understanding of construction insurance and claims
Legal background (advantageous)
Excellent negotiation and conflict resolution skills
Capacity for self-reflection and ability to work well in a team
Benefits
Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
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