Retail Adviser responsible for direct customer interactions and resolving issues at Vodafone. Join a motivated team in a dynamic retail environment in Bishops Stortford.
About the role
- Operations Manager at QBE leading business operations to achieve targets and implement improvement strategies. Collaborating with stakeholders and supporting management in regulatory compliance.
Responsibilities
- Assist in the development and execution of the strategic plan for the overall Program Business including establishment and execution of best practices associated with new program sourcing, development, due diligence, onboarding and post launch monitoring.
- Support Management in implementing business strategies and ensuring compliance with regulatory requirements.
- Develop, maintain and enhance operational standards to deliver best practice and global consistency.
- Drive streamlined team operations by developing and executing operations standards and procedures.
- Monitor and measure service delivery and performance to identify and address areas of risk.
- Anticipate and proactively manage resolution of operational issues.
- Act as an escalation point for problems and issues and ensure resolution.
- Collaborate with key stakeholders to implement solutions and drive ownership of change.
- Actively coach and develop less experienced team members.
Requirements
- Experience working with program administrators and/or managing carrier delegated authority underwriting operations
- Advanced working knowledge of policy administration and claims management systems to evaluate MGA and/or TPA partner system capabilities
- Experience with the following commercial lines of business: Homeowners, Commercial Property, General Liability, Commercial Auto, Professional Liability (D&O, E&O, EPL)
- Working knowledge of Commercial Insurance carrier business unit processes, including underwriting, claims, operations, compliance/regulatory and technology/IT, insurance bureau ISO, NCCI, AAIS (inland marine)
- Experience of managing complex business and change initiatives.
- Practiced in building and improving business processes.
- Proactive approach to identification of opportunities and resolution of issues
- Strong operational and service background.
Benefits
- Hybrid Working – a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
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