Network Construction Manager driving water infrastructure projects across the Midlands with Severn Trent. Ensuring quality drinking water supply and compliance with health & safety regulations.
About the role
- Service Delivery Manager managing end-to-end service lifecycle across federated supplier ecosystem for ITV. Ensuring high-quality service delivery and driving continuous improvement.
Responsibilities
- Manage the end-to-end service lifecycle across our federated supplier ecosystem.
- Ensure seamless, high-quality service delivery that consistently meets business needs.
- Drive continuous improvement and maximizing the value derived from our technology partners.
- Provide Out of Hours support every 5 weeks (additional payment applicable).
- Supporting new supplier selection, and negotiating contracts / renewals.
- Responsibility for day to day Service Operations within the context of Service Delivery Management.
- Support resolution activities for Incidents and Major (Critical) Incidents.
- Lead Continual Service Improvement (CSI) initiatives.
- Responsibility for risk management coordination, assurance and resolution.
- Responsibility for Stakeholder / Customer Relationship Management.
Requirements
- ITIL Practitioner/Intermediate certification in a relevant module (e.g., Service Operation or CSI).
- Significant experience as a Service Delivery Manager in a hands-on customer facing role
- Extensive knowledge and exposure to Service Operations
- In-depth knowledge of IT Service Management (ITSM) processes (Incident / Problem / Change etc.) including process creation & improvement
- Extensive Supplier and Vendor Management Experience
- Significant experience of Stakeholder / Customer Relationship Management within the context of Service Delivery Management
- Extensive Supplier and Vendor Management Experience within a multi-vendor/SIAM environment
- Digital Mindset to reflect the need for a forward-thinking approach to service management.
- Experience of service transition in a product/project environment is desirable
- Ability to vary style and approach with stakeholders to achieve desired result with an ability to quickly establish credibility and rapport with stakeholders
- Highly articulate written and oral communication skills
- Highly organised; able to multi-task; ambition, energy and drive
Benefits
- Flexible working with a range of options to suit everyone
- Generous holiday allowance, plus you can buy more
- Annual bonus opportunity
- Competitive pension contribution
- Save as you earn - with an opportunity to buy ITV shares
- Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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