Senior Business Project Manager overseeing ERP project management and client communication for timely software solutions. Focus on risk management and delivering quality software solutions.
About the role
- Project Manager managing complex client research projects for PureSpectrum. Fostering client relationships and providing actionable insights with a focus on market research.
Responsibilities
- Serve as a trusted advisor to clients, understanding their research needs, and developing customized solutions to meet their objectives
- Lead client onboarding and ensure seamless integration with the PureSpectrum platform
- Conduct data analysis, interpret results, and deliver actionable insights to clients
- Collaborate cross-functionally with internal teams, including Product Development and Marketing, to drive product enhancements and improvements based on client feedback
- Proactively identify and address client issues, providing timely and effective resolutions
- Stay up-to-date with market research trends, industry best practices, and emerging technologies to continuously improve service offerings
- Support the development of new business opportunities through upselling and expanding our client base
- Provide mentorship and guidance to junior team members, fostering their professional growth and development
- Uphold the company's commitment to excellence in service delivery and client satisfaction.
Requirements
- Bachelor's degree in Marketing, Business, or a related field
- A Master's degree is preferred
- 3-5+ years of experience in a client-facing project management role within the market research or insights industry
- Demonstrated expertise in market research methodologies, data analysis, and generating actionable insights
- Excellent communication, presentation, and interpersonal skills to effectively interact with clients and internal stakeholders
- Strong track record of building and maintaining successful client relationships
- Results-oriented, with a focus on achieving individual and team goals
- Ability to work independently, manage multiple projects, and meet deadlines effectively
- Proficiency in market research tools, particularly Forsta Surveys (Decipher), and Qualtrics; and MS Office Suite
- Experience with questionnaire structure and design, survey testing, sample planning and strategy, data tables/banner specs and deliverables; dashboard and PPT-based reporting deliverables.
Benefits
- robust medical and dental coverage
- wellness stipend to support your physical and mental well-being
- paid parental leave
- 401(k) with a percentage match
- unlimited PTO and sick time
Job title
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