Advanced Device Development Engineer on Logic Technology Development team at Intel. Designing, executing, and analyzing semiconductor experiments in a collaborative and innovative environment.
About the role
- Integration Engineer specializing in CCaaS solutions within a hybrid role in Brazil. Collaborate on advanced cloud technologies and AI implementations.
Responsibilities
- Integrate CCaaS with: CRMs (Salesforce, Zendesk, Dynamics), ERPs and legacy systems, authentication and identity services, and data platforms;
- Develop APIs and supporting services (lookup, authentication, case creation);
- Ensure architecture and integrations meet security, resilience, scalability, and observability requirements;
- Engineering and automation: build integrations using REST APIs, webhooks, and event-driven patterns;
- Implement automations and orchestrations (including RPA where applicable);
- Work with: AWS Lambda (or similar), API Gateways, cloud services, version control (Git), and CI/CD;
- Ensure robust error handling and technical fallbacks;
- In telephony and media, work with SIP, WebRTC, RTP, codecs, and media troubleshooting;
- Implement AI solutions with advanced prompt engineering, tool/function calling, robust guardrails, and RAG strategies (when applicable);
- Create AI evaluation frameworks: test cases, metrics, logs, behavioral monitoring, and human-in-the-loop patterns;
- Work on Reliability, Observability, and FinOps. Implement monitoring: logs, metrics, alerts, dashboards;
- Define SLOs/SLIs/SLAs;
- Participate in incident response and perform RCA (root cause analysis);
- Control usage and costs (pay-as-you-go model);
Requirements
- 4+ years in backend, cloud, or integration engineering;
- Hands-on experience with REST APIs and system integration;
- Experience with at least one CCaaS platform;
- Solid knowledge of telephony fundamentals;
- Experience with AWS or an equivalent cloud platform;
- Practical experience with applied generative AI;
- Nice-to-haves: previous experience with Amazon Connect; experience with Salesforce Service Cloud + CTI; experience with RPA; AWS or CCaaS certifications; experience in high-volume environments; stable integrations with low error rates; resilient and scalable architectures; AI operating with controls and clear metrics; monitored and predictable costs;
Benefits
- Position also open to candidates with disabilities (PwD)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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