Hybrid Junior Data Analyst

at Compass

• Job title: Junior Data Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Supporting daily operations and data analysis for a new insurance vertical at Compass UOL. Engage with operational partners to improve service delivery and performance metrics.

Responsibilities

• Support the operation and daily monitoring of a new insurance vertical, ensuring execution, operational control, data analysis, and support for project governance;
• Support the operation by monitoring activations, SLAs, and service status;
• Interface with operational partners (e.g., tow providers), monitoring sales, activations, service, failures, and deviations;
• Support incident and exception management (delays, cancellations, complaints);
• Ensure updates to operational information and internal workflows;
• Update and monitor KPI dashboards (SLA, NPS, conversion, costs);
• Consolidate operational and commercial data for weekly and biweekly reports;
• Support simple performance analyses (e.g., landing page conversion, call volume, average ticket);
• Support operational tests and MVP validations;
• Support the organization of project rituals (committees, meetings, minutes, follow-ups);
• Monitor roadmap deliveries and support deadline tracking;
• Organize project documentation (processes, flows, lessons learned);
• Assist in the preparation of materials;

Requirements

• Degree in progress or completed in Business Administration, Engineering, Economics, Systems, Marketing, or related fields;
• Intermediate knowledge of Excel;
• Basic knowledge of data analysis and digital metrics (desirable);
• Knowledge of SQL;
• Knowledge of Power BI;
• Knowledge of Databricks;
• Interest in working with data, processes, and operations;
• Ease in working with multiple areas (technology, operations, partners);
• Interest in digital products, mobility, services, and customer experience;
• Basic knowledge of digital funnel, conversion, or e-commerce (plus);
• Basic knowledge of insurance (plus);
• Interest in technology, AI, innovation, and digital services (plus);
• Experience with tools such as Power BI, Tableau, or similar (plus);
• Previous experience in projects, operations, startups, or digital products is a plus;
• Knowledge of data lake;