Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Technical Customer Support Representative providing 1st and 2nd line support in Italian for Promethean's software and hardware. Engaging in customer problem solving and maintaining call management systems.
Responsibilities
- Problem solving with the customers in Italian to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
Requirements
- 2 - 3+ year helpdesk experience
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills,
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English + Italian
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs (For example, company-wide health challenges)
- Reward and Recognition Program
- Fruity Tuesdays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Support role at a museum in Berlin, advising guests and managing bookings via phone and email. Ensuring quality communication and collaboration across departments while optimizing customer service standards.
Customer Support for successful Berlin museums assisting with ticketing and tours inquiries. Ensuring high - quality service and communication between departments.
Support role for customer inquiries and bookings at the Deutsche Spionagemuseum and Deutschlandmuseum. Focus on customer service and collaboration with various departments.
Sales Assist Support Specialist providing administrative support to Territory Representatives in a hybrid role at Benco Dental. Responsible for inquiries resolution and staff mentoring.
Customer Care Mitarbeiter*in at Agrarmarkt Austria supporting farmers and customers via hotline and email. Engaging in various tasks like platform maintenance and compliance checks.
Part - Time Customer Service Operators managing alarm signals for Hagerstown. Dispatching authorities and ensuring subscriber safety with flexible scheduling.
Team Support Specialist providing administrative and compliance support at Abound Health. Ensuring smooth operations and supporting clinical teams in office management tasks.
Customer Service Representative managing customer inquiries, offers, and claims in Hamburg. Engaging with customers and supporting sales operations through ERP and CRM systems.
Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.