IT System Administrator managing IT setup and support at YouTrip, a leading fintech firm. Overseeing system infrastructure, troubleshooting issues, and training users for efficient IT operations.
About the role
- IT Systems Administrator providing day-to-day IT help in a hybrid environment. Supporting Microsoft 365 and overseeing macOS device management with a focus on user access and security.
Responsibilities
- Deliver day-to-day IT support across tools, devices, and user access.
- Manage user onboarding and offboarding, device upkeep, and rapid issue resolution for on-site and remote staff.
- Collaborate closely with security and infrastructure teams to provide dependable service while keeping systems secure, stable, and scalable as the organization grows.
- Assist in administering Microsoft 365 and Azure Active Directory (user management, groups, access).
- Support macOS device management using Jamf Pro and assist with policy enforcement.
- Assist with MDM administration using Microsoft Intune.
- Support onboarding and offboarding processes, including account provisioning and access cleanup.
- Maintain and update internal IT documentation and end-user guides.
- Provide Tier 1–2 technical support for on-site and remote employees via a ticketing system, Slack, email, and in person.
- Diagnose and resolve hardware and software issues across macOS and Windows environments (macOS primary).
- Configure, deploy, maintain, and troubleshoot laptops, workstations, printers, mobile devices, conference-room equipment, and peripherals.
- Image, provision, and prepare devices for new hires and replacements.
- Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Ensure all incidents are documented accurately and resolved with a high level of customer service.
- Serve as an escalation point for more complex desktop and device-related issues.
Requirements
- 2–4 years of experience in Desktop Support, Help Desk, or a similar IT support role
- Strong experience supporting Microsoft 365 (Email, Teams, OneDrive, SharePoint)
- Hands-on experience supporting macOS environments
- Experience with Jamf Pro or other macOS MDM solutions
- Basic experience with Azure Active Directory (user and group management)
- Familiarity with ticketing systems such as Jira
- Experience supporting Office applications on both Mac and Windows
- Excellent English verbal and written communication skills.
Benefits
- Competitive base salary: From €60,000 – €65,000 per year.
- Bonus program & company equity: Bonuses and ownership opportunities to share in Progyny’s success.
- Fertility & family-building benefits: Access to the Progyny Global Platform with a €5,000 benefits budget.
- Mental health support: 1:1 psychologist sessions and wellness tools via Nilo Health.
- Sustainable mobility benefit: Choice between a Dance e-bike subscription or a BVG public transport ticket.
- Urban Sports Club discount: Access to discounted fitness and wellness activities.
- Paid leave: 30 days of paid leave per year.
- Hybrid work: Work from home up to two days per week.
- Remote work: Up to 8 weeks of remote work per year.
- Weekly team lunches: Team lunch every Thursday.
- Dog-friendly office: Bring your dog to work.
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