Network Engineer providing high-quality networking implementation and support services in Athens, Greece. Responsible for service activations, design, and technical support in a hybrid work environment.
Responsibilities
The role includes service activations, equipment staging, high-level network design, installation support, and 2nd level technical support for escalated incidents.
Perform service activations and support the delivery of network installations in accordance with customer requirements and internal standards.
Prepare and stage network equipment for deployment, ensuring proper configuration and readiness for installation.
Contribute to high-level network design and documentation for customer solutions across routing, switching, SD-WAN, firewalls, VPN, wireless, and access network environments.
Act as the escalation point for incidents from 1st level support, providing timely troubleshooting and coordination toward resolution.
Issue and manage tickets with vendors, carriers, and internal technical teams, following up until final closure.
Maintain accurate documentation of network configurations, changes, and inventory records to ensure operational continuity and knowledge sharing.
Requirements
Bachelor’s degree in Telecommunications, Networks, Computer Science, or relevant field
2+ years of working experience in a similar role
CCNA or equivalent certification is required
Strong experience with Cisco and Fortinet technologies (FortiGate, FortiManager, SD-WAN)
Knowledge of automation tools such as Ansible, Python and Terraform
Familiarity with cloud networking concepts (AWS VPC, Azure VNet)
Understanding of SASE and Zero Trust Architecture will be considered an advantage
Familiarity with NMS, ticketing, and documentation tools will be considered an asset
Solid understanding of enterprise-grade networking technologies (e.g., routing, switching, SD-WAN, VPNs, firewalls, wireless) in production environments
Proficient in English and Greek
Availability to participate in standby support outside business hours.
Benefits
Competitive remuneration package.
Private medical and life insurance.
Training and development opportunities within a market-leading, fast growing organization
Exposure to a multinational environment and global teams.
A collaborative and inclusive workplace culture focused on innovation and growth.
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