Lead Wireless Engineer supporting Air Force Modernization program through network architecture and installation. Responsible for ensuring compliance with Air Force standards and designing secure network solutions.
About the role
- Network Administrator in IT Support Team optimizing and maintaining core network services for Primary Health Care, providing both remote and on-site support.
Responsibilities
- Assist in the maintenance, optimization, and support of core network services, devices, and communications systems, including LANs, WANs, VPNs, SDWAN, and wireless infrastructure.
- Collaborate closely with the Systems Administrator and network vendors to execute projects, provide technical support, respond to incidents, document changes, and participate in troubleshooting and performance improvement efforts.
- Provide both remote and on-site field support for network and connectivity issues at various organizational locations.
- Support the Helpdesk team by providing Tier 1, Tier 2, and Tier 3 assistance and field support.
- Perform diagnostics, testing, and troubleshooting of network and system issues, providing advanced escalation support to Helpdesk staff.
- Configure, deploy, and replace network hardware, including routers, switches, and access points, and assist with system updates and patch management.
- Administer and maintain network servers, storage systems, and related infrastructure in collaboration with the Systems Administrator to ensure operational continuity.
- Conduct proactive monitoring, performance tuning, and preventative maintenance activities to optimize network performance and minimize service disruptions.
- Participate in incident response, problem management, security monitoring, and disaster recovery planning and implementation.
- Develop, update, and maintain accurate and comprehensive network documentation, including IP address assignments, topology maps, configuration records, and performance reports.
- Contribute to departmental effectiveness by maintaining accurate service records and engaging in ongoing professional development activities related to networking and information technology systems.
- Travel to organization sites as needed for installation maintenance, or troubleshooting activities.
Requirements
- Driver’s license
- Associate’s degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered in lieu of the required education.
- A minimum of 3 years of related experience including servers or network management.
- Proficiency with Microsoft Office applications, including Word and Excel.
- Experience with troubleshooting network related issues.
- Experience with network, and backup administration.
- Experience working with and knowledge of HIPAA and Cyber Security.
- Excellent communication skills, written and verbal, with ability to explain technical issues and topics to non-technical people.
- Training and presentation skills.
- Exceptional customer service and interpersonal relationship skills.
- Analytical and problem-solving skills.
- Familiarity with various operating systems and platforms.
- Takes initiative with the ability to work independently and be held accountable for outcomes.
- Team oriented with ability to lead and guide teams plus work effectively with diverse groups.
- Basic knowledge of project management.
Benefits
- Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
- License/certification fee reimbursement
- Paid time off for continuing education & continuing education reimbursement
- Tuition reimbursement program
- 401k with company match
- Medical, dental, and vision insurance
- Life & disability insurance
- Flexible spending & health savings accounts
- Supplemental accident & critical illness insurance
- Discounts on pet insurance
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