Network Administrative Operator providing crucial support services for GPS Operations at Infinity. Responsible for monitoring ground systems and troubleshooting anomalies within a 24/7 environment.
About the role
- Network Administrator maintaining IT infrastructure at Primary Health Care. Collaborating with teams for troubleshooting and support in Des Moines, Iowa.
Responsibilities
- Perform diagnostics, testing, and troubleshooting of network and system issues, providing advanced escalation support to Helpdesk staff.
- Provide on-site and field support for network connectivity, infrastructure maintenance, and organizational technology projects as assigned.
- Configure, deploy, and replace network hardware, including routers, switches, and access points.
- Administer and maintain network servers, storage systems, and related infrastructure in collaboration with the Systems Administrator to ensure operational continuity.
- Conduct proactive monitoring, performance tuning, and preventative maintenance activities to optimize network performance and minimize service disruptions.
- Participate in incident response, problem management, security monitoring, and disaster recovery planning and implementation.
- Develop, update, and maintain accurate and comprehensive network documentation, including IP address assignments, topology maps, configuration records, and performance reports.
- Contribute to departmental effectiveness by providing Helpdesk coverage as needed, maintaining accurate service records, and engaging in ongoing professional development activities related to networking and information technology systems.
- Travel to organization sites as needed for installation maintenance, or troubleshooting activities.
- Perform other duties as assigned.
Requirements
- Driver’s license.
- Associate’s degree in Information Technology, Computer Science, or a related field.
- A minimum of 3 years of related experience including servers or network management.
- Proficiency with Microsoft Office applications, including Word and Excel.
- Experience with troubleshooting network related issues.
- Experience with network, and backup administration.
- Experience working with and knowledge of HIPAA and Cyber Security.
- Excellent communication skills, written and verbal, with ability to explain technical issues and topics to non-technical people.
- Training and presentation skills.
- Exceptional customer service and interpersonal relationship skills.
- Analytical and problem-solving skills.
- Familiarity with various operating systems and platforms
- Team oriented with ability to lead and guide teams plus work effectively with diverse groups.
- Basic knowledge of project management.
Benefits
- Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
- License/certification fee reimbursement
- Paid time off for continuing education & continuing education reimbursement
- Tuition reimbursement program
- 401k with company match
- Medical, dental, and vision insurance.
- Life & disability insurance
- Flexible spending & health savings accounts
- Supplemental accident & critical illness insurance
- Discounts on pet insurance
Job title
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