Hybrid Quality Assurance Manager – Premier League Foundation

at The Premier League

• Job title: Quality Assurance Manager – Premier League Foundation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Quality Assurance Manager overseeing QA activities and supporting Independent Assessors at Premier League Foundation. Leading quality assurance efforts for funded programmes and maintaining high standards.

Responsibilities

• Lead the co-ordination of QA activity across football club charities delivering Premier League Foundation funded programmes and projects.
• Develop, manage, and deliver a schedule of Objective Evaluation (OE) visits to funded club charities which is flexible, responsive to risk and aligned with programme priorities.
• Provide co-ordination, oversight, support, and supervision to a small team of Independent Assessors (IAs) who will conduct the majority of OE visits.
• Ensure efficient deployment and supervision of IAs, in line with relevant arrangements for individuals operating under worker contracts.
• Undertake OE visits personally where required, ensuring consistency, high standards and thorough evidence gathering.
• Ensure relevant Premier League Foundation staff, IAs and club charity QA leads fully understand the minimum operating standards for programmes and funds.
• Work with the Data and Insight Executive to analyse qualitative and quantitative data from IAs, Premier League Foundation staff and club charities, identifying priority areas and informing a risk-based QA approach.
• Collaborate across the Premier League Foundation Team to explore IT system alignment across projects, processes, and functions.
• Produce regular reports for colleagues across the Premier League Foundation team, the Senior Leadership Team, the Audit and Risk Committee and the Premier League as a funder, providing progress updates, analysis, insights and recommendations relating to policy, practice, and funding decisions.
• Support Premier League Foundation staff to drive quality improvement, including the development and exploration of new and innovative delivery models and practice enhancements.
• Maintain strong communication with QA Leads across football club charities and other senior leaders, ensuring they are kept up to date on QA processes, developments, and expectations.
• Liaise with relevant Premier League departments including the Premier League Communities Team, to ensure alignment and consistency across workstreams.
• Undertake additional duties as required, supporting colleagues during peak periods and contributing to a collaborative team environment.

Requirements

• Knowledge and experience in quality assurance, including assessing delivery, outcomes and impact using both qualitative and quantitative methods.
• Proven experience of setting, applying, and assessing against quality standards using a range of evaluation techniques.
• Strong stakeholder management skills, with the ability to navigate, influence and support a diverse network of partners with varying perspectives and needs.
• Excellent analytical abilities, with strong attention to detail and the capacity to gather, interpret and collate insight (and to support others to do so).
• Highly effective communicator, able to engage a range of different audiences using different mediums, with excellent written and spoken English.
• Demonstrable project management skills, including the ability to manage and coordinate activity across a complex stakeholder landscape.
• Exceptional organisational skills, with the ability manage and administer a dynamic schedule of QA activity.
• Ability to work well under pressure, exercising sound judgement and strong problem-solving skills.
• High level of computer proficiency, particularly with MS Office applications and in working with monitoring and evaluation systems and databases.
• Ability to implement relevant safeguarding practices effectively and confidently.
• Educated to degree level or equivalent.
• Willingness to travel within England and Wales as required.
• Satisfactory enhanced DBS check.

Benefits

• Hybrid working model allowing you to work from home on some days each week
• Robust safer recruitment procedures to assess suitability of individuals applying for roles involving work with children and adults