Claims Support Manager leading a high-volume transactional team within the Claims Department at Preferred Mutual. Focused on achieving production targets and delivering exceptional customer experience.
Responsibilities
Lead a team of high-volume transactional contributors within the Claims Department
Achieve established production targets and deliver an exceptional customer experience
Manage workflow queues and staffing levels
Document, communicate, and adhere to best practices, policies, and compliance rules
Produce timely production reports and modify processes for continuous improvement
Collaborate with peer Managers to streamline processes and ensure appropriate task handling
Requirements
High school diploma or equivalent required, college degree preferred
5+ years' related work experience required
Previous lead or supervisory experience preferred
Demonstrated ability to prioritize and resolve complex problems
Experience in insurance industry preferred
Proficient in relevant enterprise tools and software including CRM, Microsoft Office Suite
Benefits
Short-term disability, long-term disability, and life insurance coverage at no cost
Optional enhanced life insurance and critical illness plans
401k plan with employer contribution
Cash-balance pension plan
Student Loan Repayment Assistance
Short-term incentive plan for all employees
25 days paid time off at hire
7 days paid sick leave
10 paid company holidays
Personalized paid time off after 3 years
Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents
Access to Family First team of care experts for caregiving solutions
Medical, dental, and vision coverage options on the first day of employment
Health Savings Accounts with employer contribution
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