Technical Support Specialist handling client environments for Lirio, a behavior change AI company. Collaborating on technical solutions, ensuring quality service, and driving process improvements.
About the role
- Technical Support Analyst responsible for managing and resolving IT support requests. Fostering high customer satisfaction and contributing to efficient IT systems at Precision Drilling.
Responsibilities
- Manage and resolve technical support requests across hardware, software, and applications
- Apply strong knowledge of IT systems, infrastructure, and troubleshooting
- Ensure high customer satisfaction through professional communication
- Contribute to a stable IT environment through organized task management
Requirements
- Holds post-secondary IT education with 2–4 years of service desk experience
- Certifications such as A+ and HDI are considered strong assets
- Solid technical proficiency across Windows, macOS, Microsoft Office, networking fundamentals, remote tools, and software deployment platforms
- Clear communication with users of all technical levels
- Strong analytical and organizational skills to troubleshoot issues
- Ability to adapt quickly to new technologies and maintain a learning mindset
Benefits
- Competitive benefits
- Generous time off
- Continuous training and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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