Senior Manager for Care Navigation team enhancing patient experiences in migraine care. Managing operations, team performance, and cross-functional collaborations in a transformative telemedicine environment.
Responsibilities
Manage and grow the Care Navigation team (currently 15 international team members).
Own patient support operations, designing and improving systems.
Own team KPIs around patient support performance.
Collaborate cross-functionally with clinical and leadership teams to ensure operational alignment and a seamless patient experience.
Requirements
5+ years of experience in general operations, healthcare operations, customer operations, or a similar fast-paced role.
3+ years of experience managing teams, including direct people management and cross-functional leadership.
Strong analytical and systems thinking skills, comfortable working with metrics and tools like Airtable and Google Sheets.
Excellent communication and coaching skills, able to give clear feedback and help teams grow.
Benefits
comprehensive healthcare benefits
meaningful equity in a venture-backed company
hybrid work environment with 2–3 days per week in office, providing flexibility
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