About the role

  • Senior Manager for Care Navigation team enhancing patient experiences in migraine care. Managing operations, team performance, and cross-functional collaborations in a transformative telemedicine environment.

Responsibilities

  • Manage and grow the Care Navigation team (currently 15 international team members).
  • Own patient support operations, designing and improving systems.
  • Own team KPIs around patient support performance.
  • Collaborate cross-functionally with clinical and leadership teams to ensure operational alignment and a seamless patient experience.

Requirements

  • 5+ years of experience in general operations, healthcare operations, customer operations, or a similar fast-paced role.
  • 3+ years of experience managing teams, including direct people management and cross-functional leadership.
  • Strong analytical and systems thinking skills, comfortable working with metrics and tools like Airtable and Google Sheets.
  • Excellent communication and coaching skills, able to give clear feedback and help teams grow.

Benefits

  • comprehensive healthcare benefits
  • meaningful equity in a venture-backed company
  • hybrid work environment with 2–3 days per week in office, providing flexibility

Job title

Senior Operations Manager, Care Navigation

Job type

Experience level

Senior

Salary

$150,000 - $170,000 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job