International Operations Specialist responsible for 24/7 medical and security assistance. Managing cases, coordinating support solutions, and ensuring client satisfaction in a multicultural team.
About the role
- Director managing SCADA Delivery Operations for renewable energy solutions at Power Factors. Focus on delivery transformation across global projects with financial rigor and continuous improvement.
Responsibilities
- Define and maintain global delivery playbooks, project lifecycle definitions, gates, and RACI.
- Establish and enforce standard KPIs, OKRs, and delivery controls across all CoEs.
- Implement a tiered governance model (portfolio, program, project) with dashboards, recurring routines, and escalation paths.
- Ensure on-time, on-budget, and on-quality execution through structured governance mechanisms.
- Lead rollout and adoption of project accounting, including: Timesheets, Cost actuals & forecasting, Revenue recognition rules, Margin tracking and variance analysis.
- Drive financial discipline, improving PM accountability on scope, invoicing, cost visibility, and profitability.
- Partner with Finance to ensure alignment on policies, monthly close processes, and reporting accuracy.
- Standardize core support functions: Project setup & hygiene, Resource scheduling assistance, Documentation & reporting, Change request processing.
- Act as business owner for the Delivery Tool Stack, and collaborate on requirements, ensure consistent use, and partner with Business Applications on enhancements and roadmap: Salesforce CloudCoach, Jira/Confluence, among others.
- Build and maintain a global delivery dashboard covering Project health and risks, Backlog burn, Forecast accuracy, Cost & margin trends in collaboration with Revenue Operations.
- Enable data-driven decisions through real-time, reliable portfolio insights.
- Lead a continuous improvement program targeting playbook adoption and process simplification.
- Identify and embed AI/automation opportunities.
Requirements
- Demonstrated experience in Project Management, PMO leadership, or Delivery Operations within software, or technology-enabled services.
- Experience managing large, global project portfolios and distributed teams.
- Success in driving transformation, standardization, and process adoption.
- Strong background in project financials, cost control, forecasting, and revenue recognition.
- Proven experience deploying or operating Salesforce and integrated ERP systems.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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