System Administrator focusing on IT infrastructure maintenance and support for Poseidon Services GmbH. Collaborate with teams and manage support queries in a hybrid work environment.
Responsibilities
Maintain and further develop the IT infrastructure as part of day-to-day operations
Handle support requests in first- and second-level support (Level 1 & 2)
Manage, coordinate and ensure quality of Level 1 support
User and permissions management in Active Directory
Analyze, classify and permanently resolve IT incidents
Document processes, solutions and support cases
Collaborate with internal departments and external service providers
Requirements
Completed IT vocational training, e.g., as an IT specialist (m/f/d), or equivalent education or comparable practical experience
Solid experience with Active Directory
Experience in IT support (Level 1 and Level 2)
Basic knowledge of IT documentation or ticketing systems
Experience in heterogeneous IT environments (Windows, clients, servers)
Structured, solution-oriented working style
Strong service and customer orientation
Ability to work independently as well as part of a team
Good German language skills
Benefits
Varied responsibilities
Collegial and supportive working environment
Flat hierarchies, fast decision-making and room for personal development
Permanent employment contract and 30 days of vacation
Flexible working hours with consideration for your needs
Opportunities for professional development
Additional company benefits, such as corporate fitness and a company pension scheme
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