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About the role
- Office Administrator providing administrative, secretarial support for the Police Federation's Branch Board Office. Key contact for member queries and maintaining databases and records.
Responsibilities
- Act as the first point of contact for members to ensure that their queries are logged on the database and escalated to the relevant Federation representative
- Responsible for organising and providing administrative support to all Branch meetings and events as directed by the Branch Secretary or Branch Chair i.e. invitations, agenda preparation, minutes, catering
- Organise and book in the most cost-effective manner travel and accommodation for the Branch Secretary, Chair, Treasurer etc.
- Maintain digital filing systems, recording of cases via tracker, spreadsheet or similar and reporting these to the Branch Secretary/Office Manager as required
- Assist in updating the Retiree database and monitoring so that all retiree’s receive notification and benefits in a timely fashion and that payroll is advised where necessary
- Inform payroll of Police Officer starters and leavers, and update the database
- Assist with the administration of the Group Insurance Scheme for both serving and retired officers in its entirety on behalf of the Insurance Company.
- Administer Federation contributions so that contribution rates are accurate on database and for payroll.
- Ensure that the Federated members record, or database is updated with details of each member
- Responsible for collating and distributing New Recruit information packs as necessary and update the database
- Ensure that transferees to Gwent Police Force are contacted and receive a welcome pack
- Ensure that all administration is carried out regarding officers on, and returning from, maternity leave including database updates, payroll informed accurately, and liaise with the Group Insurance Company
- Carry out accounts reconciliation for officers contributions
- Circulate and advertise dates of the Police Money Matters Seminars on Force Intranet and Website
- To provide Police Regulation guidance to officers in line with the New Federation Representatives course
- Assist in the running of external partnership clinics, advertising and appointment booking
- Assist with the branch Injury on duty and long-term sick welfare programme
- To undertake courses as directed by the secretary to ensure continuous professional development
Requirements
- Excellent organisational skills
- Good knowledge of MS office suite, Outlook, PowerPoint, and Excel
- Ability to work autonomously with little intervention
- Experience of and ability to work under pressure
- Proactive, seeking out work and looking for new ways for the department to improve
- Understand the importance of and maintain confidentiality and integrity
- Excellent interpersonal and communication skills, demonstrating ability to be assertive, confident and diplomatic with those internal and external to the organisation
- Excellent Customer Service manner with a strong focus on members satisfaction
- Previous expereince of working in a confidential environment and demonstrating empathy
Benefits
- flexible working
- hybrid working
- competitive salary
- life assurance
- private healthcare
- enhanced pension contribution
- enhanced leave
- employee assistance program
- free onsite parking and charging points
- 26 days holiday (increasing with length of service)
- mental health clinics
- support for continuous professional development
- employee discounts and more….
Job title
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Experience level
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Degree requirement
Location requirements
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