Hybrid Process Engineer, Internship

Posted 3 hours ago

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About the role

  • Process Engineer responsible for improving cloud system reliability at PointClickCare. Collaborating with engineering teams to enhance SaaS operations and incident response practices.

Responsibilities

  • Act as Incident Commander during events impacting SaaS availability, ensuring a scientific approach to troubleshooting and resolution, as well as clear stakeholder communications
  • Be a champion for post-mortem culture by leading blameless incident retrospectives, identifying systemic root causes and improvement opportunities.
  • Facilitate our change enablement practice, partnering with engineering teams to optimize velocity and production risk when composing infrastructure and software change planning.
  • Identify and execute on opportunities to reduce operational toil, automate manual processes, or make our processes leaner while empowering teams and reducing cross-team dependencies
  • Lead Chaos Engineering activities to promote incident preparedness among engineering teams

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience (Completed or in Final year)
  • Familiarity with cloud infrastructure and CI/CD pipelines (Azure, networking, Kubernetes, SQL, etc.)
  • Experience with multiple programming and scripting languages such as Bash, Java, T-SQL, Terraform/Helm, Python, and TypeScript
  • Knowledge of monitoring and observability tools and the ability to interpret data and logically hypothesize probable failure modes (AppDynamics, Prometheus, ELK, etc.)
  • Strong analytical skills in root cause analysis, debugging, and technical/system-level problem solving
  • Experience facilitating or leading technical teams
  • Ability to articulate complex technical concepts clearly to diverse audiences, both verbally and in written formats
  • Ability to effectively interface with AI, use context, and perform prompt engineering to support day to day work
  • Familiarity with Agile, DevOps, SRE, ITIL, platform engineering, or Scrum practices
  • Ability to build and present insightful data visualizations using any BI tool or language

Benefits

  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!

Job title

Process Engineer, Internship

Job type

Experience level

Entry level

Salary

CA$35 - CA$45 per hour

Degree requirement

Bachelor's Degree

Location requirements

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