Process Engineer responsible for improving cloud system reliability at PointClickCare. Collaborating with engineering teams to enhance SaaS operations and incident response practices.
Responsibilities
Act as Incident Commander during events impacting SaaS availability, ensuring a scientific approach to troubleshooting and resolution, as well as clear stakeholder communications
Be a champion for post-mortem culture by leading blameless incident retrospectives, identifying systemic root causes and improvement opportunities.
Facilitate our change enablement practice, partnering with engineering teams to optimize velocity and production risk when composing infrastructure and software change planning.
Identify and execute on opportunities to reduce operational toil, automate manual processes, or make our processes leaner while empowering teams and reducing cross-team dependencies
Lead Chaos Engineering activities to promote incident preparedness among engineering teams
Requirements
Bachelor’s degree in Computer Science, Engineering, or equivalent experience (Completed or in Final year)
Familiarity with cloud infrastructure and CI/CD pipelines (Azure, networking, Kubernetes, SQL, etc.)
Experience with multiple programming and scripting languages such as Bash, Java, T-SQL, Terraform/Helm, Python, and TypeScript
Knowledge of monitoring and observability tools and the ability to interpret data and logically hypothesize probable failure modes (AppDynamics, Prometheus, ELK, etc.)
Strong analytical skills in root cause analysis, debugging, and technical/system-level problem solving
Experience facilitating or leading technical teams
Ability to articulate complex technical concepts clearly to diverse audiences, both verbally and in written formats
Ability to effectively interface with AI, use context, and perform prompt engineering to support day to day work
Familiarity with Agile, DevOps, SRE, ITIL, platform engineering, or Scrum practices
Ability to build and present insightful data visualizations using any BI tool or language
Process Engineer at Vestas enabling manufacturing of customer products in Szczecin, Poland. Responsibilities include engineering process ownership, maintenance of instructions, and communication with the production line.
Mechanical Site Engineer for the Kidston Pumped Storage Hydro project in Australia. Focused on project delivery, compliance, and quality assurance in a collaborative environment.
Lead Structural Analysis Engineer at ICEYE, managing structural analysis for satellite systems to meet aerospace standards and ensuring mission success from launch to operations.
Database Engineer managing Oracle databases to support business operations in Santo Domingo. Preparing and monitoring database availability, security, and backup strategies.
Embedded Development Engineer at Hirsch France developing security solutions. Involved in the full development lifecycle with a focus on innovation and optimization.
Senior Fire Protection Engineer managing client projects and driving business development in the New England region as part of Michael Baker International's consulting team.
Senior Process Engineer working on LNG infrastructure projects at ECOnnect Energy. Leading design and development of process systems and collaborating with multidisciplinary teams.
Forward Deployed Engineer at Baseten developing and deploying production AI applications. Collaborating with customers to build high - scale AI solutions and optimize ML projects.
Senior EC&I Engineer providing engineering support and guidance to maintenance and operations teams at various sites. Leading projects and ensuring compliance with industry standards in a hybrid model.
Enterprise Configuration Engineer leading operations in pre - stage environment at CDW. Collaborating with technical leads and training others to enhance skills in enterprise configurations.