Hybrid Site Reliability Engineer

at Plentiful.ai

• Job title: Site Reliability Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: AWS, Cloud, Distributed Systems, Postgres
• Location requirements: Hybrid, San Francisco, United States

About the role

• Site Reliability Engineer at Plenful maintaining system performance and reliability. Collaborating with teams to improve operations and ensure system stability in a fast-paced environment.

Responsibilities

• Maintain and evolve alerting so engineers receive clear, actionable signals for anomalies, latency regressions and reliability risks
• Define observability standards across metrics, logs and tracing with a focus on reliability, performance and customer impact instead of vanity data
• Investigate performance bottlenecks across our distributed systems including serverless task execution, containerized services, workflow orchestration and Postgres
• Lead incident response, coordinate root cause analysis and ensure reliability improvements are fully implemented and measured
• Improve the reliability of our distributed task processing, including autoscaling behavior, execution patterns, retry logic, rate limiting and failure isolation
• Support the stability of our serverless pipelines that process high volume workloads across multiple execution layers
• Partner with backend and ML teams on designing resilient mechanisms for scheduling, queueing and workflow execution
• Maintain efficient and predictable resource usage across compute, networking and storage
• Support security and compliance work including patching, audit readiness and vulnerability management
• Participate in the on-call rotation and respond to production incidents quickly and calmly with a focus on restoring stable service and clear communication
• Contribute to blameless postmortems, drive follow through on fixes and ensure learnings are documented for future engineers

Requirements

• 5+ years of professional engineering experience in a B2B, SaaS company
• Strong experience operating production systems in cloud environments, ideally AWS
• Hands-on experience with serverless compute patterns, containerized services, distributed workflows and Postgres
• Solid understanding of observability tooling, performance debugging and system behavior under load
• A high ownership mindset, empathy for teammates, straightforward communication and a one team attitude
• Comfortable working in a fast paced startup environment with a bias for action and thoughtful engineering judgment

Benefits

• Enjoy unlimited PTO
• Fully covered health insurance (medical, dental, and vision)
• Meal stipend
• Health & wellness stipend
• 401(k) matching
• Stock options