Hybrid Learning Experience Designer

at Perk

• Job title: Learning Experience Designer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Learning Experience Designer creating effective learning paths for Customer Care teams. Overseeing LMS operations and collaborating with international teams to enhance training efficacy.

Responsibilities

• Design, develop, and maintain high-quality core learning paths for Customer Care audiences, including onboarding, upskilling, and refresher sessions.
• Own and maintain the Learning Management System (LMS), ensuring content integrity, user access, reporting accuracy, and system functionality.
• Define standards for all training materials (content accuracy, branding, visual design, accessibility and length/modularity).
• Ensure global training content is consistent and aligned with central business goals, while supervising local adaptation efforts to meet specific regional needs.
• Continuously assess and improve the overall learning experience (LX) within the LMS using feedback and data analysis, specifically tracking training performance indicators across Hubs.
• Collaborate closely with Customer Care Subject Matter Experts to translate complex business travel processes and systems into engaging learning materials.
• Apply best practice learning principles and design methodologies to create impactful, scalable training solutions for a diverse, international audience.
• Design and coordinate Train the Trainers Programs.
• Serve as the primary administrator for the LMS, including day-to-day operations such as course upload, user management, permissions, and maintenance of the content library and overall structure.
• Act as the main point of contact for the LMS provider, managing technical troubleshooting, contract renewals and coordinating updates or new feature rollouts.
• Research, recommend and implement new LMS features and innovative tools to enhance learning delivery and operational efficiency.

Requirements

• LMS Expertise: Experience with administering or managing content within a Learning Management System (LMS).
• Global L&D Focus: Proven experience managing or adapting training programs for international or multi-site/outsourced environments.
• Travel Expertise: Familiarity with the business travel or customer service/contact center industry is highly advantageous.
• Cross cultural Communication: Excellent verbal and written communication skills with the ability to adapt messaging for different learning styles and regional needs.
• Self starter who takes initiative to drive growth, transforming problems into solutions - proactivity and accountability are key.
• Any additional language on top of English would be a plus.

Benefits

• Travel Opportunity: availability to travel once a quarter around the globe.
• Flexibility to work in-office 3 days a week.