Specialty Operations Pharmacy Technician preparing Specialty Rx medications for pharmacists. Responsible for adhering to operational processes to optimize health outcomes from a remote position.
About the role
- Operations Manager for BASF's Automotive Refinish team, driving operational excellence in the Southeast USA. Lead, coach, and mentor sales teams while ensuring superior service delivery to customers.
Responsibilities
- Leading, coaching, and mentoring Technical Representatives and Business Development Managers
- Setting clear performance goals and providing ongoing feedback and development planning
- Fostering a culture of accountability, collaboration, and continuous improvement
- Managing deal creation and submission processes to ensure accuracy and timeliness
- Overseeing internal financial requests, ensuring compliance with company policies and budgetary guidelines
- Collaborating with internal stakeholders to optimize workflows, pricing, and promotional programs
- Monitoring KPIs and implementing corrective actions to maintain operational efficiency
- Supporting the Zone Sales Manager in maintaining strong distributor and customer relationships
- Ensuring technical and business development teams are delivering superior customer experience
- Engaging with end-users when necessary to resolve operational issues and strengthen brand loyalty
- Analyzing operational data to identify trends and opportunities for improvement
- Preparing accurate reports on deal submissions, financial requests, and team performance
- Ensuring compliance with company policies and industry regulations
Requirements
- a Bachelor’s degree in Business, Operations, or related field.
- 7+ years of experience in operations or sales support within automotive refinish or related industry.
- Proven track record of managing cross-functional teams and operational processes.
- Strong leadership, coaching, and team development skills.
- Excellent organizational, analytical, and problem-solving abilities.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to travel within the region as required.
Benefits
- Flexible work arrangements whenever possible
- Highly competitive retirement savings plan with company match and investment options
- Well-being programs that include comprehensive mental health support for you and your household family members
- Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
- Back-up child and elder care with discount programs for families of all ages and stages
- Mentoring and career development opportunities that allow you to share, learn, and thrive
- Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
- Employee crisis support for when the unexpected happens
- Access to our BASF wine cellar, employee discounts, and much more!
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