Supervisor leading outreach team within Quality Contact Center for Astrana Health. Driving culturally competent member interactions to support healthcare quality outcomes.
About the role
- Center Medical Specialist conducting examinations and evaluations for donor suitability at plasma donation centers. Building rapport and providing education to donors for overall satisfaction and safety.
Responsibilities
- Perform physical examination and establish medical history to determine donor suitability
- Build rapport with donors to ensure overall customer satisfaction
- Ensure donor and staff confidentiality
- Responsible for donor awareness to potential hazards
- Provide donor education regarding general health and provide counseling regarding unacceptable test results
- Evaluate & manage donor injuries and adverse events
- Perform evaluations of any history of illness or medications to ensure continued donor suitability
- Assist in employee training
- Administer employee Hepatitis Vaccine program
Requirements
- Educated and currently certified/licensed in the state of employment and according to state requirements as an EMT, Paramedic or LVN
- Current CPR certification required
Benefits
- Competitive Pay
- Career Growth/Promotions
- Geographic mobility among our more than 300 donation centers
- No Third Shift
- Incredible Comprehensive Benefits Package Including: Medical, Dental, Vision, up to 5% 401K match, Tuition Reimbursement, PTO, Holiday Pay, Opportunity to participate in Company Bonus Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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