Supervisor leading outreach team within Quality Contact Center for Astrana Health. Driving culturally competent member interactions to support healthcare quality outcomes.
About the role
- Center Medical Specialist performing physical examinations and donor assessments for plasma donation centers. Building rapport and ensuring donor satisfaction and safety in the process.
Responsibilities
- Perform physical examination and establish medical history to determine donor suitability
- Build rapport with donors to ensure overall customer satisfaction
- Ensure donor and staff confidentiality
- Responsible for donor awareness to potential hazards
- Provide donor education regarding general health and provide counseling regarding unacceptable test results
- Evaluate & manage donor injuries and adverse events
- Perform evaluations of any history of illness or medications to ensure continued donor suitability
- Assist in employee training
- Administer employee Hepatitis Vaccine program
Requirements
- Educated and currently certified/licensed in the state of employment (Arizona) and according to state requirements as an Emergency Medical Technician - Basic (EMTB)
- Current CPR certification required.
- Bilingual in Spanish
- Work is performed both standing and sitting for up to 2 to 4 hours per day each.
- The position does require bending and twisting of neck up from 1 to 2 hours per day.
- Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists.
- Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects.
- Frequent foot movement; may squat, crouch or sit on one's heels on rare occasion.
- Occasionally walks, bends and twists at waist.
- Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height.
- Hearing acuity essential.
- Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye.
- Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
- Works independently and within guidance of oral or written instructions.
- Performs a wide range of tasks as dictated by variable demands and changing conditions.
- Relates sensitive information to diverse groups.
- Work is performed in a plasma center.
- Exposure to biological fluids with potential exposure to infectious organisms.
- Exposure to electrical office and laboratory equipment.
- Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers.
- Personal protective equipment required such as protective eyewear, garments, gloves and cold-gear.
Benefits
- Competitive Pay
- Career Growth/Promotions
- Geographic mobility among our more than 300 donation centers
- No Third Shift
- Incredible Comprehensive Benefits Package Including: Medical, Dental, Vision, up to 5% 401K match, Tuition Reimbursement, PTO, Holiday Pay, Opportunity to participate in Company Bonus Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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