Hybrid Health Navigator I, Cantonese/Mandarin Bilingual

at Astrana Health

• Job title: Health Navigator I, Cantonese/Mandarin Bilingual
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $20 - $26 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Monterey Park, United States

About the role

• Health Navigator I at Astrana Health managing member communication and care coordination. Collaborating with teams to enhance patient support while ensuring compliance with health regulations.

Responsibilities

• Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
• Schedule appointments for patients with the internal team and/or external provider offices
• Manage work through multiple portals required to access all relevant patient data
• Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
• Manage sms and email queues as assigned for incoming and outgoing patient communication
• Able to communicate with members in a language with or without the use of translation services
• Manage basic office functions such as faxing, voicemail, and mail
• Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
• Able to educate patients on basic healthcare terminology and topics
• Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep
• Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
• Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform
• Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
• Other duties as assigned

Requirements

• High school diploma or GED
• Medical Assistant certification and/or minimum 2+ years medical office experience highly preferred
• Intermediate skill level in Microsoft Office, including Outlook, Word, and Excel
• Bilingual – Cantonese, or Mandarin
• Have an Associate's Degree or higher
• Electronic medical record and/or practice management system experience
• Customer service / call center/sales experience

Benefits

• Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 568 W. Garvey Ave, Monterey Park, CA 91754.
• The total compensation target pay range for this role is: $20.41 - $26.19. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.