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About the role
- Junior Payment Operations Officer at Pepperstone responsible for client money management and compliance tasks in Limassol. Supporting finance team and responding to client inquiries in a hybrid work environment.
Responsibilities
- Daily manual funding methods are allocated to clients’ accounts within a timely manner
- Process all withdrawals within the day and ensure clients are informed once completed
- Liaising with banks and third-party payment providers as required
- Monitoring and responding to client enquiries ensuring clients are responded to in an accurate and timely manner via Salesforce to ensure deposits are applied and withdrawals processed promptly
- General transaction monitoring from an AML perspective
- Perform checks on withdrawals prior to processing, including AML, fraud and license jurisdiction based on guidance from the Pepperstone Compliance Team
- Monitor fraudulent transactions and take action on client’s accounts and transactions as per Pepperstone’s compliance policy
- Escalate identified or suspected AML, TF and Fraud to the Team Leader and Compliance Team in line with different regulatory requirements
- Submitting Unusual Activity Reports (UAR) to Compliance when necessary
- Ensuring potential or confirmed Card Fraud is handled promptly in line with Compliance guidelines
- Ensure Pepperstone’s Terms and Conditions are upheld via completing name matching for multiple payment providers to identify third-party transactions
- Monitoring and responding to Chargeback disputes
- Action items in the internal Pepperstone inbox from our banking ad PSPs partners ensuring it is cleared daily and all emails are actioned in an accurate manner
- Action items in the Salesforce inbox; as this is the main method of communication with clients ensure the inbox is cleared daily in line with Pepperstone’s SLA
- Action items in the internal Payment Operations Slack channel and ensure all posts are responded to in line with Pepperstone’s SLA
- Action items in the Slack channel for requests from the Reconciliation and Finance team regarding reconciliation variances & other ad-hoc requests on a daily basis Assistance with Payment Provider Reconciliation Process
- Download transaction statements from all of our banking portals and prepare them for daily reconciliation in our cash sheets
- Download other transaction statements (withdrawals and cash adjustments) and prepare them for reconciliation
- Check that all deposits have been applied correctly, complete any payments and deposits where there were errors
- Process cash adjustments on a daily basis as required
- Maintain a working approach of continuous improvement and highlight ideas at the Payments Operations Team
- Creating guides and updating our existing company Knowledge Base regarding internal Finance team processes as well as company wide information
- Submitting tickets for IT issues
- Investigating and resolving transactions issues with the PSPs
- Providing information related to Accounts function to Compliance and or payment providers when requested
- Bank statement verification
- Ensuring allocated tasks are completed within the business day
Requirements
- Fluency in English is a must. Any other language is advantageous.
- Weekly/Monthly shift rotation may be applied according to department needs
- Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
- Excellent people and communication skills with the ability to communicate to staff, teams & customers well
- Ability to maintain high level of attention to detail and accuracy
- Strong problem-solving skills and dedicated to continuous process improvements
- Excellent time management skills and the ability to remain calm under pressure
- Intermediary skills in Microsoft Excel
- Desire and commitment to ongoing learning and development
- Enjoy working in a dynamic global team
- Ability to live the Pepperstone values
Benefits
- Competitive salary structure including company bonus scheme
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- 10 days of Company paid sick leave annually
- 21 days of paid vacation within the first year of employment, increasing to 25 days after one year
- 3 paid volunteering days per year & Workplace Giving Program
- Comprehensive medical insurance with coverage for your healthcare needs
- Pension fund
- Employee referral bonuses for referring top talent to the company
- Ongoing personal development & learning opportunities
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Genuinely collaborative and friendly culture
- Employee Assistance Program & Wellbeing Initiatives
- Convenient and cozy office located near the Limassol Municipal Garden
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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