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About the role
- Backup Analyst implementing backup solutions for clients at Penso Tecnologia. Collaborating on projects and providing high-level support for data protection strategies.
Responsibilities
- Implement backup projects for new clients
- Participate in internal R&D projects for backup products
- Administer backup environments for Penso clients
- Respond to and support incidents via the Service Desk tool
- Provide support via phone or video conference when necessary
- Document activities using the Service Desk tool and agile methodologies
- Represent Penso to clients through support channels
- Update and create new procedures
- Monitor backups for priority clients
- Maintain impeccable professionalism and conduct
Requirements
- Required experience administering and implementing Veeam Data Platform
- Currently enrolled in a bachelor’s degree program (from the second semester onward) in IT or a related field
- Fundamentals of administration for Windows and Linux operating systems
- Fundamentals of computer networking and the TCP/IP protocol
- Experience with virtualization: VMware and Hyper-V; and SaaS: Microsoft 365
- Familiarity with Service Desk and IT Service Management
- Basic knowledge of sizing for Veeam backup environments
- Troubleshooting-oriented with strong problem-solving skills
- VMCE (Veeam Certified Engineer) certification preferred
- Knowledge of public cloud environments preferred
Benefits
- Childcare allowance: 0–24 months R$ 677.00 and 24–60 months R$ 593.00
- On-site library with book lending
- Valet parking (*)
- On-site or hybrid work arrangement (*)
- Commission plan (*)
- Amil health plan
- Access to Psicologia Viva for psychological counseling
- R$ 200.00 gift on your birthday
- Relaxation room, cafeteria, games and gaming area
- Life insurance
- Meal voucher of approx. R$ 660.00 per month (R$ 30.00 per day)
- Transportation voucher (nominal deduction of R$ 3.00*)
- Exclusive employee discounts
- Up to 50% off at partner universities (see partner institutions)
- Up to 75% off at partner pharmacies (see partner institutions)
- Discounts on courses and English lessons (see partner institutions)
- Exclusive travel booking platform with discounts
- Travel: Penso offers employee travel discounts in partnership with FlyTour/One Travel. The benefit includes special leisure tourism rates, 24/7 traveler support and flexible payment options up to 12 installments, with access to over 300,000 hotel options and real-time quotes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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