Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
About the role
- Technical Support Representative providing customer interactions through calls, chats, and emails for PenTeleData. Troubleshooting various products and maintaining records of support interactions.
Responsibilities
- Handling customer interactions via inbound and outbound calls, chats and emails
- Troubleshooting an array of support calls for various products and services offered by PenTeleData and its partners
- Working with other teams and departments to route calls and cases
- Maintaining appropriate records of customer interactions
- Performing special project work as assigned by leadership
- Other duties as assigned
Requirements
- H.S. Diploma or G.E.D.
- Established residency in Pennsylvania
- Previous experience interacting with customers on a daily basis
- Troubleshooting experience with Windows, Macintosh and mobile platforms recommended
- Troubleshooting experience involving various computer issues recommended
- Understanding basic networking and internet terminology and software
- Strong Communication Skills - Oral and written
- Strong Typing / Data Entry Skills
- Excellent Customer Service Skills / Soft Skills
- Strong Organizational Skills
- Ability to multitask in a face-paced environment
- Ability to adapt to change and the changing needs of the company
- Ability to work effectively and professionally both independently as well as part of a team
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