Conflict Analyst assisting with client acceptance and conflict clearance at Baker Tilly. Conducting risk analysis and supporting project management across various service lines.
About the role
- Serve as PMO’s subject matter expert for risk, leading day-to-day practices at Pearson. Collaborate with teams to design and improve risk management policies and frameworks.
Responsibilities
- Serve as the PMO’s subject matter expert for risk across PSQ (Pearson School Qualifications) and VQ (Vocational Qualifications), providing hands-on leadership for day-to-day risk practices.
- Design, embed, and continuously improve the risk management policies, frameworks, tools, playbook, and operating rhythms.
- Operate a single, centralised view of risk, enabling early identification and mitigation of risks, and provide input into the feedback loop of incident management and continuous improvement.
- Lead scenario planning, contingency planning, and simulation exercises to test resilience and improve readiness across cross-functional delivery teams.
- Provide independent risk assurance to senior stakeholders, supporting regulatory compliance, operational resilience, and continuous improvement.
- Author and maintain the risk management policies and framework in line with corporate policy and regulatory expectations; submit updates for approval to key senior stakeholders.
- Define and enforce minimum standards for risk registers and control documentation across PSQ and VQ; ensure version control and audit-ready documentation.
- Run the end-to-end risk lifecycle: periodic risk identification, assessment, scoring, and mitigation planning across operational series and on-demand operations; facilitate risk workshops with delivery teams.
- Maintain the centralised risk register and heatmaps; define and track metrics and early warning indicators; build and maintain dashboards that surface exposure trends and control effectiveness.
- Challenge and support risk owners to develop preventative controls and time-bound action plans; track actions to closure; escalate overdue or high-exposure items per governance.
- Perform targeted control testing and risk deep-dives; coordinate with Internal Audit, Corporate Risk, Regulation, and relevant SMEs to address findings.
- Lead scenario planning, failure mode and stress testing for high risks ahead of peak series; define and maintain contingency plans and workarounds.
- Plan and run tabletop exercises and live simulations at defined intervals; track readiness gaps and remediation actions.
- Own the day-to-day administration and data standards for risk tooling; ensure single source of truth, data quality, and timely updates.
- Produce regular risk reporting packs for Operational Governance Boards and other forums; provide an independent risk view and recommendations to support go/no-go and trade-off decisions.
- Ensure risk practices meet relevant regulatory obligations and internal policies; maintain complete audit trails.
- Partner with the Regulation team on submissions as required; prepare materials for audits, reviews, and inquiries.
- Translate risk appetite into incident severity thresholds, escalation criteria, and decision rights; embed in playbooks.
- Ensure RCAs (root cause analyses) and corrective actions update risk registers/controls and are tracked to verified closure; prioritise by exposure reduction.
- Provide rapid risk assessments during major incidents; chair or co-chair Risk–Incident Governance Forum to review trends and drive systemic actions.
- Translate risk insights and near misses, into prioritised continuous improvement opportunities with clear problem statements and expected benefits. Hand over to and collaborate with the continuous project managers; track benefits realisation and close the loop back to risk exposure reduction.
- Act as the central point of contact for risk within the PMO; coach Operational Delivery Managers and wider teams on best practices.
- Run training, clinics, and knowledge sharing to uplift risk capabilities across the operation and supplier partners.
Requirements
- Extensive experience leading risk management in complex, high-stakes, and regulated environments; qualifications/assessment, financial services, healthcare, government or similar preferred.
- Proven track record designing and embedding risk frameworks.
- Strong familiarity with regulatory expectations for high-stakes operations and audit evidence requirements.
- Experience running scenario planning, business continuity and crisis simulations.
- Proficiency with risk tooling and reporting (e.g., Excel, Smartsheet, SharePoint, Power BI and ServiceNow/Jira for incident tooling integration).
- Desirable certifications: IRM (e.g., CMIRM), CRISC, PRINCE2/APM; Lean/Six Sigma exposure for RCA.
Benefits
- Participation in out-of-hours work during peak series or major incidents will be required.
- Occasional travel to operational sites, suppliers, and regulator/partner locations.
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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