Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Sales Operations Associate improving customer experience for IT clients in India. Responsible for order processing, customer account management, and collaboration with internal teams.
Responsibilities
- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Setup outbound meetings with clients to review questions and issues
- Coordinate product and system demos with customers
- Act as support bridge between local customers and global support teams
- Vendor empanelment at customer end
- Customer operational support.
- Customer engagement for operational aspects of sales work.
- Manage sales process operations and coordinate legal/functional documentation for sales process.
- Monitor performance indicators
- Manage sales tracking tools and report on important information
- Stay up to date with new product and feature launches
- Suggest sales process improvements
Requirements
- Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate
- Understanding of legal/functional paperwork around sales processes in India
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills in both English
- Analytical and multitasking skills
- Teamwork and motivational skills
- Open to committing to a full-time fixed-term position lasting between 12 and 18 months with likely renewal(s) to occur.
Benefits
- Exceptional environment to develop your professional career
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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