Senior Specialist creating insight - led content for financial advisors at Northern Trust Asset Management. Leading collaboration with investment teams to drive digital engagement across various channels.
About the role
- Functional Skills Content & Assessment Leader at Pearson overseeing vocational assessment projects. Delivering quality assurance while providing excellent customer service in educational content and assessments.
Responsibilities
- Commissioning live secure content for FS using our Ten Stage Quality Assurance program
- Focusing on delivering excellent customer service throughout all tasks, projects and processes
- Delivering FS Quals through the regulated processes of training standard verifiers, Pre standardisation, standardisation & awarding, approving grade boundaries which are fit for purpose and defendable
- Updating and reporting on key management information to the QDAM, ensuring all data is up-to-date and accurate
- Maintaining good working practices to maximise accuracy, economy, efficiency and security
- Motivating and leading their sectors and teams of Senior AAs through constant change
- Demonstrating a flexible approach to the role
Requirements
- Previous experience within a customer focused setting, ideally within a complex business unit organisation
- Experience of providing business support in a busy, matrixed, environment
- Experience of data input and data management, ensuring accuracy and confidentiality
- Competent using IT, including databases, and common business support packages
- Experience of improving efficiency and streamlining tasks in a complex administrative environment
- Experience of managing and prioritising own workload
- Experience of working in a customer facing environment
- Hold a degree or other relevant qualification or experience
Benefits
- 25 Days annual leave, this increases by 1 each year up to 30 days with the option to buy and sell up to 5 days per year
- Private medical insurance
- Pension plan
- Private dental care
- Season ticket loan
- Eye tests
- Cycle to work scheme
- Volunteering days
- Discounted products and services from leading companies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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