Health Plan Care Manager responsible for coordinating Medicare Advantage services in Ohio. Collaborating with care teams to ensure high - quality healthcare is delivered to members in an institutional setting.
About the role
- Senior Tools & Metrics Sr Manager translating business requirements into structured technical solutions for PayJoy. Ensuring reliable data flows and efficient operations across global markets.
Responsibilities
- Own and scale the Business Operations tooling ecosystem, including Customer Relationship Management systems, automation platforms, compensation tools, and reporting frameworks.
- Translate business requirements into clear technical specifications, workflow designs, data models, and automation rules.
- Design and maintain end-to-end workflows, such as lead flows, approval processes, routing logic, scoring models, and automation layers.
- Monitor data quality and system performance, proactively identifying root causes and implementing permanent solutions.
- Build and maintain reporting frameworks used by Sales Operations, Financial Operations, and country leadership to ensure metric consistency worldwide.
- Collaborate with Engineering, Data, and Product teams on integrations, application programming interface work, and any cross-system dependencies that affect Business Operations tooling.
- Lead the global intake and prioritization process for Business Operations tooling requests, ensuring structured evaluation and timely delivery.
- Manage vendor relationships and evaluate new tools that could strengthen Business Operations capabilities.
Requirements
- Degree in Engineering, Business, Economics, Computer Science, Data Analytics, or any field that combines structured thinking with problem solving
- Experience in Business Operations, Sales Operations, Revenue Operations, Product or Systems roles with ownership of operational tooling for high growth companies or environments with multi country operations
- Strong technical fluency including integrations, APIs, webhooks, automation builders, and data structures
- Proven ability to design scalable processes and translate business needs into technical requirements
- Experience managing CRM or operational tooling across multiple countries or fast growing environments
- Exceptional structure, documentation discipline, and ability to create clarity in complex systems
- Background in organizations where data driven decision making, structured processes, and cross functional collaboration were essential
- Comfort working with both business teams and technical teams and ability to bridge communication between the two
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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