Data Analyst role at one of Brazil's largest banks, supporting data pipelines for credit policies and processes. Collaborate with multiple teams to ensure data quality and governance.
About the role
- Merchant Operations Analyst responsible for partner onboarding and support at PayJoy, ensuring smooth operational processes and communication with stakeholders.
Responsibilities
- Handle partners’ queries, support requests, and operational coordination.
- Ensure timely and efficient resolution of issues while maintaining a positive partner experience.
- Own the partner communication channel and NPS
- Manage merchant/partner onboarding, including documentation, data entry, and record-keeping.
- Streamline the onboarding process to ensure accuracy and compliance.
- Oversee store-related tasks, including creation, closure, and clerk management.
- Ensure smooth store operations and effective clerk management.
- Focus on optimizing processes and ensuring smooth collaboration between teams.
- Identify bottlenecks, streamline workflows, and facilitate communication between different functions.
- Standardize localize, and run the partners' onboarding and support processes
- Act as a subject matter expert regarding specific issues and concerns raised by the partners
- Provide accurate, valid, and complete information by using the right methods/toolsProvide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers
Requirements
- Excellent verbal and written communication in English and Tagalog
- Willing to work on-site in the Bonifacio Global City (BGC) area
- The hired analyst should NOT live more than 1 hour away by public transport/car from the office
- Promoting automation mindsetRobust knowledge and experience in data analysis (Strong SQL, Phyton, Spreadsheet, and Excel skills).
- Familiarity with ZOHO and Mode Analytic
- Bachelor’s degree or equivalent
- Minimum of 2 (two) years of working in merchant/business analysis(finance industry background is preferred)
- Interested in growing a career as a merchant operations professional and manager
- Must be detail and process-oriented, and have experience working with robust SLAs
- Self-orientation, drive, and ability to communicate clearly and persuasively to customers
- Comfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analytics
- Reliable/strong internet connection (if needed to work from home)
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and fitness perks
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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