About the role

  • Senior Commercial Lines Account Manager providing product and service support to clients in the insurance industry. Focused on achieving customer satisfaction while managing commercial business accounts.

Responsibilities

  • Provide prompt, accurate and courteous service to clients, producers, and company personnel
  • Responsible for rating of customer using carrier websites
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and service
  • Handle renewal commercial lines submissions
  • Create proposals for Sales Executive
  • Support sales team and new producers to understand commercial lines coverage
  • Manage daily account management of assigned commercial business
  • Support all team projects and priorities as determined by management
  • Assume other job responsibilities as assigned by manager

Requirements

  • 8+ years of previous commercial insurance customer service or insurance sales experience preferred
  • High school diploma or equivalent required; college degree preferred
  • Active New York Property & Casualty insurance license
  • Claims experience is helpful, but not required
  • Excellent interpersonal and communication skills (both oral and written)
  • Proficient with use of Microsoft Office Suite and products
  • A passion for being part of a team that drives our company to industry leadership
  • Ability to establish and maintain effective working relationships with both peers and clients
  • Authorized to work in the U.S. without sponsorship.

Benefits

  • Medical, Dental, and Vision Benefits
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
  • Company paid Short-Term Disability, Long-Term Disability and Group Term Life
  • Company paid Employee Assistance Program
  • Paid Parental Leave
  • Paid holidays
  • Personalized PTO
  • 401(k) with employer match

Job title

Senior Commercial Lines Account Manager

Job type

Experience level

Senior

Salary

$90,000 - $100,000 per year

Degree requirement

High School Diploma

Location requirements

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