Hybrid Program Operations Manager

Posted last month

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About the role

  • Program Operations Manager managing hybrid program to support creators at Patreon. Collaborating with teams to engage and grow creator memberships effectively.

Responsibilities

  • Manage the operational backbone of the program, including lifecycle emails, community engagement, segmentation workflows, and data tracking.
  • Design and execute core retention / growth tactics, including leading regular creator-facing webinars, office hours, and structured feedback sessions.
  • Collaborate closely with Product, Community, Marketing, and Creator Management to ensure the program delivers real impact for creators.
  • Gather creator insights, and iterate quickly to improve outcomes.

Requirements

  • Have experience running creator- or customer-facing programs at scale.
  • Have managed lifecycle emails, onboarding sequences, or scaled outreach programs.
  • Have run or contributed to community engagement (e.g., groups, webinars, events, office hours).
  • Are comfortable leading live creator-facing sessions — such as webinars, trainings, or feedback circles.
  • Can run lightweight 1:1 creator consultations via email or short calls.
  • Are a scrappy operator who thrives in fast-paced, ambiguous environments.
  • Are highly organized and able to build workflows, processes, and dashboards from scratch.
  • Use creator insights (quantitative + qualitative) to drive program improvements
  • Care deeply about helping creators grow and succeed on Patreon

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible time off
  • Company holidays and recharge days
  • Commuter benefits
  • Lifestyle stipends
  • Learning and development stipends
  • Parental leave
  • Equity plans

Job title

Program Operations Manager

Job type

Experience level

Mid levelSenior

Salary

$119,000 - $161,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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