Program Operations Manager managing hybrid program to support creators at Patreon. Collaborating with teams to engage and grow creator memberships effectively.
Responsibilities
Manage the operational backbone of the program, including lifecycle emails, community engagement, segmentation workflows, and data tracking.
Design and execute core retention / growth tactics, including leading regular creator-facing webinars, office hours, and structured feedback sessions.
Collaborate closely with Product, Community, Marketing, and Creator Management to ensure the program delivers real impact for creators.
Gather creator insights, and iterate quickly to improve outcomes.
Requirements
Have experience running creator- or customer-facing programs at scale.
Have managed lifecycle emails, onboarding sequences, or scaled outreach programs.
Have run or contributed to community engagement (e.g., groups, webinars, events, office hours).
Are comfortable leading live creator-facing sessions — such as webinars, trainings, or feedback circles.
Can run lightweight 1:1 creator consultations via email or short calls.
Are a scrappy operator who thrives in fast-paced, ambiguous environments.
Are highly organized and able to build workflows, processes, and dashboards from scratch.
Use creator insights (quantitative + qualitative) to drive program improvements
Care deeply about helping creators grow and succeed on Patreon
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