Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
About the role
- Customer Service Specialist assisting with pricing, quote generation, and parts identification at Parts Town. Handling high volume customer interactions while providing top-notch service.
Responsibilities
- Assist with pricing, quote generation, parts identification, shipping, tracking, and returns
- Provide top-notch customer service, upholding Parts Town’s high-quality standards
- Handle a high volume of inbound customer interactions: approximately 50-70 phone calls/day and a steady flow of emails
- Process customer requests: order entry, order status updates, part number identification, pricing and availability confirmation, returns
- Collaborate with customers, manufacturers, and internal departments regarding customer needs
Requirements
- At least 1 year of experience in a face to face or over the phone customer service role
- Stellar organizational skills, multi-tasking skills, and computer skills
- Excited about taking a high volume of in-depth calls while maintaining a friendly demeanor
- Knowledge of MS Office
- Quality, high-speed internet connection at home
- Genuine positive, outgoing, team-spirited personality
- Proficiency in English (both written and verbal); bilingual is a plus
- Ability to work M-F 12:00 PM - 9:00 PM (EST); flexible to adjust as needed
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Paid time off
Job title
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