Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
About the role
- Customer Service Specialist assisting with pricing, quote generation, and parts identification at Parts Town. Handling high volume customer interactions while providing top-notch service.
Responsibilities
- Assist with pricing, quote generation, parts identification, shipping, tracking, and returns
- Provide top-notch customer service, upholding Parts Town’s high-quality standards
- Handle a high volume of inbound customer interactions: approximately 50-70 phone calls/day and a steady flow of emails
- Process customer requests: order entry, order status updates, part number identification, pricing and availability confirmation, returns
- Collaborate with customers, manufacturers, and internal departments regarding customer needs
Requirements
- At least 1 year of experience in a face to face or over the phone customer service role
- Stellar organizational skills, multi-tasking skills, and computer skills
- Excited about taking a high volume of in-depth calls while maintaining a friendly demeanor
- Knowledge of MS Office
- Quality, high-speed internet connection at home
- Genuine positive, outgoing, team-spirited personality
- Proficiency in English (both written and verbal); bilingual is a plus
- Ability to work M-F 12:00 PM - 9:00 PM (EST); flexible to adjust as needed
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high - quality service in EMEA region.
Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.
Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.
Customer Care Agent at Porsche Digital in Barcelona providing exceptional customer service and support. Engaging with customers and enhancing their experience with Porsche products and services.