Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Product Manager owning strategy, roadmap, and delivery for TrakSYS™ Function Blocks. Collaborating with teams to optimize manufacturing operations management solutions.
Responsibilities
- Own the product strategy, vision, and roadmap for TrakSYS™ Function Blocks and Functional Solutions, with initial focus areas including Connected Worker, EBR (Electronic Batch Records, and Quality)
- Collaborate closely with the CTO, core TrakSYS™ engineering, UX, and cross-functional stakeholders to ensure architectural and release alignment
- Define product requirements, user stories, and acceptance criteria that translate manufacturing use cases into shippable, reusable solution packages
- Lead and prioritize work for a small team of Application Developers, ensuring alignment to roadmap commitments
- Engage customers, implementation partners, support teams, and internal SMEs to gather requirements and validate solution approaches
- Drive release planning and go-to-market readiness, including documentation standards, versioning, and distribution processes
- Establish and maintain product standards for solution scope, configurability, extensibility, and upgrade paths
- Monitor adoption and customer/partner feedback to continuously refine backlog priorities
- Support QA strategies and ensure acceptance criteria are met prior to release
- Assist support and implementation teams in triaging and prioritizing escalations related to delivered solutions
Requirements
- Bachelor’s degree in a related field (e.g., Business, Engineering, Computer Science) or equivalent practical experience, plus demonstrated experience in product management for software products; technical or manufacturing domain experience strongly preferred
- Comfortable working in a highly technical environment and partnering directly with senior technical leadership
- 3+ years of experience owning product requirements, backlogs, and delivery for software products or solution packages
- Proven ability to execute a product roadmap, including prioritization and release planning
- Experience working closely with software development teams and leading cross-functional delivery
- Strong written and verbal communication skills, with the ability to translate complex technical concepts into clear requirements
- Familiarity with manufacturing operations and workflows, particularly in Connected Worker, EBR, and/or Quality domains
Benefits
- Competitive compensation
- Hybrid work schedule
- Variable Bonus based on company and individual performance
- 401(k) with company match
- 100% company-paid health insurance premiums for employees
- Flexible vacation / PTO
- Flexible Spending Account (FSA) plan available for eligible healthcare and dependent care expenses
- Outstanding team environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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