Associate Personal Banker serving customers in the National Branch Network of Wells Fargo. Building relationships, understanding needs, and facilitating financial solutions in Albuquerque, NM.
About the role
- Bilingual Case Manager providing outreach and support for individuals facing complex health challenges. Engaging with communities to enhance access to healthcare and social support.
Responsibilities
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assists individuals in securing connection to community supports by scheduling appointments
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
Requirements
- 1+ years of general work experience (Case Management preferred)
- You are physically located in California
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder (preferred)
- 2+ years of case management experience (preferred)
- Experience with motivational interviewing (preferred)
- Knowledge of medical terminology (preferred)
Benefits
- Comprehensive health, vision & dental insurance
- 401k
- Monthly $100 work from home expense stipend for your WFH days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy -- take the time you need to recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Performance Analytics Senior Analyst driving operational effectiveness through data - driven insights at Iron Mountain. Collaborating with cross - functional teams to optimize resource allocation and maintain KPI frameworks.
Medical Receptionist providing exceptional customer service and managing patient interactions at Texas Health Care PLCC. Responsible for scheduling, record maintenance, and front desk operations.
Investigate and negotiate auto claims at Farmers Insurance in a hybrid role. Utilize formal training and customer service skills to ensure fair outcomes for all parties involved.
Bilingual account agent providing customer support in wealth management services for Aviso. Assisting customers and team members in a hybrid environment for six months.
Bilingual Outreach Lead Care Manager coordinating healthcare management services for various members in California. Overseeing outreach efforts and developing individualized care plans in a hybrid work environment.
Associate Personal Banker at Wells Fargo building relationships and proposing products, services, and digital solutions to assist customers. Focusing on customer experience and needs through proactive outreach.
Bilingual paralegal handling real estate transactions at McCarthy Tétrault, a leading Canadian law firm. Requires solid English and French communication skills and extensive experience in real estate law.
Intermediate litigation paralegal role focused on medical law in Quebec. Supporting lawyers with case management, documentation, and court preparation.
Consumer Services Coordinator aiding individuals with disabilities in developing program plans and coordinating services. Engaging with families and community agencies to advocate and support clients' needs.