Emergency Assistance Bilingual Attendant at Localiza&Co responsible for providing information and resolving customer inquiries via phone. Maintaining service level agreements for customer satisfaction in a sustainable mobility environment.
About the role
- Lead Care Manager improving healthcare access for underserved communities through relationship-based strategies and community support. Provide holistic care for individuals experiencing serious health challenges while working remotely and onsite.
Responsibilities
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
Requirements
- 1+ years of general work experience (Case Management preferred)
- You are physically located in California
- Bilingual – English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
Benefits
- Comprehensive health, vision & dental insurance
- 401k
- Monthly $100 work from home expense stipend for your WFH days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy -- take the time you need to recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Associate Roving Personal Banker with Wells Fargo providing customer support across branch locations. Flexibility required in changing priorities and building customer relationships.
Bilingual Medical Receptionist handling patient greetings and clerical duties in a medical office. Responsible for appointments, co - pays, insurance verification, and phone management.
Bilingual Screener (English/Spanish) contacting uninsured patients for government program eligibility at ECI. Assisting patients while adhering to confidentiality and compliance regulations.
Bilingual Grader evaluating and categorizing used tires for tire recycling at Liberty Tire. Ensuring accurate classification and managing inventory of different graded tires.
Trailer Mechanic responsible for preventative maintenance, diagnosis, and repairs to trailers at Liberty Tire Recycling. Ensuring compliance with DOT standards and contributing to effective recycling processes.
Patient Enrollment Specialist managing patient enrollments for health services. Bilingual role at Elevance Health requiring strong communication and multitasking skills in a virtual environment.
Bilingual Registered Behavior Technician providing one - on - one ABA services for children with Autism. Join our mission to empower children to achieve their full potential.
Entry - Level ABA Therapist providing one - on - one behavioral services to children with Autism. Flexible hours and competitive pay with no prior experience needed, training provided.
Relationship Banker at Bank of America assisting clients with financial needs. Engaging clients in the lobby and processing transactions through self - service resources.