Implementation Analyst leading client implementations for financial institutions at a global fintech leader. Involves training, consulting, and project management for various online banking products.
About the role
- Process Analyst at Shopee Brazil focusing on mapping processes and continuous improvement for operational efficiency. Collaborating within a diverse team to impact e-commerce positively.
Responsibilities
- Process Mapping and Standardization: Document and standardize workflows to ensure greater efficiency and compliance with best practices;
- Continuous Improvement: Promote and propose solutions to optimize processes and reduce waste through operational gemba walks, benchmarking and other practices;
- Training: Develop and deliver trainings to ensure correct execution and adherence to processes;
- Data and KPI Analysis: Monitor and analyze performance indicators to identify improvement opportunities and corrective actions;
- Operational Support: Collaborate with operational teams to implement and monitor new processes;
- Site relocations and startups: Provide support and actively participate in expansion activities and changes to the operations base;
- Problem Solving: Quickly identify and analyze issues, proposing practical and effective solutions to correct failures;
- Process Expertise: Act as the technical reference for the operational process, facilitating and supporting system-related questions and issues.
Requirements
- Education: Bachelor’s degree in Engineering, Logistics, Business Administration or related fields;
- Systems: Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, etc.) — Excel intermediate to advanced;
- Experience: Experience in process mapping, continuous improvement (Kaizen, Lean, Six Sigma) and standardization;
- Good verbal and written communication skills;
- Analytical capacity for KPI management and data analysis;
- Strategic mindset and results orientation;
- Desirable: Intermediate English;
- Desirable: Experience in logistics;
- Desirable: Green Belt certification.
Benefits
- Medical and dental insurance, extendable to dependents;
- Partnerships with Gympass and TotalPass;
- Flexible meal/food allowance;
- Commuter benefit (transportation voucher), mobility allowance or on-site parking;
- Flexible benefits package;
- Access to Zenklub;
- Discretionary annual bonus tied to performance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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