Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
PC
Hybrid Quality Operations Specialist
Posted 2 months ago
About the role
- Quality Operations Specialist developing quality management plans for Electric Compliance Controls Validation Team at PG&E. Focusing on regulatory compliance, process improvements, and stakeholder coaching.
Responsibilities
- Develop/refine process to identify external regulatory requirements, benchmark internally and externally
- Develop strategies and action plans, working with Directors and Officers
- Prepare and present summary of findings and risk to PG&E to senior and executive leaders
- Coach stakeholders to develop appropriate corrective action plans
- Review failure data and make recommendations to improve process performance
Requirements
- Minimum High School Diploma or equivalent
- 7 years of progressive experience in utility operations or in other highly regulated industry
- 2 years of experience with causal evaluation methods and investigations in the utility industry
- Familiarity with California and Federal regulatory programs related to Electric Operations
- Knowledge of operations, maintenance, and engineering program processes and procedures
- Proven ability to prepare materials for and effectively communicate findings to senior leaders
- Ability to work independently and be effective in team settings
- Leadership or facilitation training
Benefits
- Health insurance
- Flexible work arrangements
- Paid time off
- Professional development
Job title
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