Hybrid Quality Assurance Auditor

at Pacific Gas and Electric Company

• Job title: Quality Assurance Auditor
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $112,000 - $188,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, San Ramon, United States

About the role

• Quality Assurance Auditor ensuring compliance and conducting audits in PG&E's Gas Operations. Trains team members and develops quality assurance procedures while maintaining regulatory standards.

Responsibilities

• Trains/mentors department members for ASQ certification and recertification and contributes to the preparation and implementation of department training.
• Leads and mentors others in cause analysis and identifies linkages to business objectives.
• Develops or modifies quality assurance audit procedures and methodology.
• Benchmarks audit effectiveness and corrective action follow-up, identifying best practices and sharing lessons learned.
• Develops written reports for upper management summarizing audit findings, observations, and trends.
• Leads/coordinates department special projects.
• Reviews for accuracy the information or reports to be submitted to regulatory agencies.
• Champions quality assurance issues with the regulatory agencies, may act as contact for quality assurance issues with regulatory agencies.
• Provides Subject Matter Expertise of all oversight/audit functions.
• Measures compliance with field methods, procedures, processes and standards by conducting oversight activities/audits of completed work and/or business processes, ensuring adherence to and accountability for established work methods, procedures and processes through performing QA and QC audits.
• Takes a lead role in working with the business process owners to develop oversight/audit plan, including information and data gathering, interview schedule, site visit schedule, associated logistics, and other audit related activities.
• Recommends process improvements as needed to meet department and/or company objectives.
• Promotes performance improvement throughout the organization.
• Maintains awareness of the business context and company profitability and efficiencies.

Requirements

• Minimum: High School or GED-General Educational Development-GED Diploma
• 7 years of auditing or quality experience with 3 years of experience as a lead auditor; OR 3 years of auditing or quality experience and 5 years of experience in the field performing maintenance, operation, engineering or other execution of work in electric, gas and/or power generation.
• Ability to travel up to 60 percent of working time
• Ability to work on-call rotation
• Desired: Bachelor’s Degree
• ASQ Certified Quality Auditor, Audit Team Leader or equivalent
• Six Sigma Certification
• Human Factors Analysis & Classification System (HFACS) Certification
• Field experience with electric, gas, or power generation
• Experience as a lead auditor
• Excellent oral and written communication skills to effectively deal with various levels and types of stakeholders
• Advanced knowledge of technical/ professional concepts.
• Ability to analyze data/information and recognize trends, and to conduct cause analysis and develop strategies for corrective actions.
• Supervisor, Leadership and coaching skills
• In depth understanding of Lean Six Sigma processes
• Ability to interact effectively with all levels including senior management, and to influence and collaborate
• Ability to work well under an ever-changing, fast-paced environment and take accountability for assigned programs, deliverables and results.
• Accomplished computer skills in Word, Excel, PowerPoint, Visio, Project, SAP, ILIS and OMT.
• ISO 9001 training.