Food Service Director managing dining operations at University of the Ozarks. Leading team development, client relations, and ensuring food service excellence.
About the role
- Associate Director of Case Management at Novartis managing Patient Support Center operations. Leading a dedicated team to enhance patient experiences and ensure compliance with policies.
Responsibilities
- Lead, coach and motivate a dedicated team of Case Managers
- Monitor the team’s activity, achievement of SLAs and KPIs
- Improve the patient/provider experience
- Collaborate with many individuals including PSC Leaders, PSC Operations, Training, Marketing, and Ethics Risk Compliance
- Responsible for identifying and reporting adverse events
- Oversee 5-7 Supervisors managing a team of 10-14 Case Managers each
Requirements
- Bachelor’s Degree required; advanced degree preferred
- 5+ years of experience in pharmaceutical, biotech, access/reimbursement, patient support center or related/applicable industry
- 2+ years of people management/leadership experience
- 3+ years' experience with direct provider/caregiver/patient interaction
- Comprehensive knowledge of Case Management and Patient Access Services
- Understanding of privacy laws and regulations including HIPAA and similar state laws
- Strong leadership, teaching, planning and organization, data and analytics, decision making and problem-solving skills
- Proficient in Microsoft Office tools and CRM systems (e.g. Salesforce)
Benefits
- Health insurance
- Life and disability benefits
- 401(k) with company contribution and match
- Vacation, personal days, holidays and other leaves
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