Director of Continuous Improvement leading initiatives and enhancing operations at Zeus Industrial Products. Responsible for strategic improvements across various departments to drive efficiency and excellence.
About the role
- Associate Director of Case Management at Novartis managing Patient Support Center operations. Leading a dedicated team to enhance patient experiences and ensure compliance with policies.
Responsibilities
- Lead, coach and motivate a dedicated team of Case Managers
- Monitor the team’s activity, achievement of SLAs and KPIs
- Improve the patient/provider experience
- Collaborate with many individuals including PSC Leaders, PSC Operations, Training, Marketing, and Ethics Risk Compliance
- Responsible for identifying and reporting adverse events
- Oversee 5-7 Supervisors managing a team of 10-14 Case Managers each
Requirements
- Bachelor’s Degree required; advanced degree preferred
- 5+ years of experience in pharmaceutical, biotech, access/reimbursement, patient support center or related/applicable industry
- 2+ years of people management/leadership experience
- 3+ years' experience with direct provider/caregiver/patient interaction
- Comprehensive knowledge of Case Management and Patient Access Services
- Understanding of privacy laws and regulations including HIPAA and similar state laws
- Strong leadership, teaching, planning and organization, data and analytics, decision making and problem-solving skills
- Proficient in Microsoft Office tools and CRM systems (e.g. Salesforce)
Benefits
- Health insurance
- Life and disability benefits
- 401(k) with company contribution and match
- Vacation, personal days, holidays and other leaves
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Clinical & Medical Affairs at CORCYM providing leadership for Global Clinical & Medical Affairs. Overseeing clinical strategy, clinician engagement, and medical education in compliance with regulations.
Senior Director leading Pax8's global vendor alliance strategy. Shaping partnerships and accelerating marketplace success through a collaborative and strategic approach.
Project Director leading complex integrated projects at Edelman, a global communications firm. Collaborating with teams to manage schedules, deliverables, and ensure project success.
Deputy Director, Research & Analysis managing regional programs and analyzing emerging press freedom trends. Collaborating with stakeholders and supervising research projects at CPJ.
Leading the R&D Neuroscience Precision Measures strategy at Johnson & Johnson. Collaborating across teams to deliver drug development and data - driven initiatives.
Director overseeing hospital housekeeping operations, fostering teamwork and patient satisfaction while ensuring compliance with safety regulations.
JJ
Associate Director in R&D Neuroscience at Johnson & Johnson developing precision medicines for complex brain health challenges. Collaborating with cross - functional teams to drive implementation of innovative strategies.
Director of Applied Learning at Raising The Village focusing on scaling programs and ensuring quality across Sub - Saharan Africa. Lead a multi - country team to enhance program delivery and impact.
Country Director managing IRC’s strategy and operations in Somalia. Leading diverse humanitarian efforts while ensuring high - quality program delivery and stakeholder engagement.