Account Executive driving sales for Shyfter, a SaaS HR - Tech startup, in France. Focused on conquering and signing deals in the French market while leading the sales cycle.
About the role
- Senior Client Account Executive at Outreach managing renewals and expansions for existing customers. Collaborating to drive value from the Outreach platform while acting as a trusted advisor.
Responsibilities
- Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
- Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
- Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment.
- Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s
- Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
- Manage and close renewals at a high rate to protect revenue retention.
- Develop plans to mitigate churn or contraction, when surfaced.
- Discover, nurture, and close expansion opportunities within your customers.
- Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.
- Provide impeccable customer service in all interactions.
- Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.
Requirements
- 5+ years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment
- Proven experience demonstrating value realization in a product, platform, or service
- Proven experience influencing product or platform adoption and utilization at customers
- Effective project management skills
- Ability to influence decisions without direct authority
- Strong financial acumen to be able to showcase metrics and potential ROI
- Ability to manage and navigate complex renewals and expansions sales cycles
- Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
- Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
- Strong negotiation skills
- Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
- Executive presence and strong interpersonal skills
- Team player with a high sense of drive and initiative to keep opportunities moving forward
Benefits
- ● 25 days holiday + 8 bank holidays
- ● Outreach contributes with monthly contribution towards your pension
- ● Private medical care for employee and spouse/family with Program Health Plus
- ● Cashplan is offered through Medicash to help offset out of pocket medical related expenses
- ● Dental coverage
- ● Life insurance at 4x annual salary
- ● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
- ● A parental leave program that includes not just extended time off but options for a paid night nurse
- ● Opportunity to be part of company success via equity program
- ● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
- ● Employee referral bonuses to encourage the addition of great new people to the team
Job title
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Experience level
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