Senior Consultant in IT Governance based in Brazil, driving process structuring and organizational impact. Collaborating with stakeholders to enhance IT governance and operational efficiency.
Responsibilities
Structuring and formalizing IT Governance processes, including policies, standards and procedures
Supporting the implementation and evolution of management practices (ITIL, COBIT or similar)
Organizing and monitoring IT area indicators, SLAs and KPIs
Supporting demand management, prioritization and governance of the project portfolio
Supporting vendor and IT contract governance
Participating in continuous improvement initiatives and efforts to increase process maturity
Supporting documentation and standardization of workflows and internal controls
Requirements
Proven experience in IT Governance
Experience structuring and formalizing processes, policies and procedures
Experience with governance and management frameworks (ITIL, COBIT or similar)
Experience defining and monitoring indicators, SLAs and KPIs
Experience in demand management and project portfolio governance
Experience managing vendors and IT contracts
Analytical skills, organization and a structured process-oriented mindset
Excellent communication and ability to engage with stakeholders at different levels of the organization
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